D'shayne Washington
Geismar,LA
Summary
Skilled in managing diverse personal services with a focus on delivering exceptional client satisfaction. Have successfully led teams to achieve targets while ensuring top-notch service delivery across various operations. Strong organizational, communication, and leadership skills complement the ability to streamline processes for increased efficiency and customer satisfaction. Made significant improvements in service offerings leading to increased customer satisfaction
Overview
26
26
years of professional experience
Work History
Salon Owner/Manager
The Glam Sanctuary
Geismar, LA
07.2020 - Current
- Created marketing strategies to increase clientele and expand the business.
- Delegated work to staff, setting priorities and goals.
- Organized and scheduled appointments for clients using software systems.
- Conducted regular meetings with staff members to discuss performance goals.
- Provided exceptional customer service to ensure repeat business.
- Formed and sustained strategic relationships with clients.
- Ensured that all safety protocols were followed in the salon at all times.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Worked effectively in team environments to make the workplace more productive.
Salon Owner/Manager
Designs by Dshayne
Geismar, LA
05.1999 - 03.2020
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Managed daily operations, including inventory control, vendor negotiations, and product pricing.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Formed and sustained strategic relationships with clients.
Education
Associate of Applied Science -
Camelot Career College
Baton Rouge, LA05-1999
High School Diploma -
East Ascension High School
Gonzales, LA05-1998
Skills
- Human resources administration
- Staffing
- Planning and execution
- Bookkeeping
- Invoice processing
- Account management
- Accounts payable
- Work Planning and Prioritization
- Employee training
- Organizational development
- Customer service
- Cost control and budgeting
- Strategic Decision-making
- Staffing optimization
Timeline
Salon Owner/Manager
The Glam Sanctuary
07.2020 - Current
Salon Owner/Manager
Designs by Dshayne
05.1999 - 03.2020
Associate of Applied Science -
Camelot Career College
High School Diploma -
East Ascension High School
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