ReKeisha Lake
Oak Park,MI
Summary
Results-driven Process Assistant with expertise in workflow management and process improvement. Skilled in developing efficient pick process paths and enhancing team performance. Proven ability to streamline operations, support productivity enhancements, and implement innovative solutions. Committed to achieving organizational goals through collaboration and effective leadership.
Overview
4
4
years of professional experience
Work History
OB Flow PA
Amazon
Detroit, MI
02.2026 - Current
- Assisted in diagnostic procedures, ensuring accurate collection of patient data and samples.
- Monitored process performance, ensuring compliance with established standards to maintain operational integrity.
- Collaborated with Area Managers to foster open communication and streamline workflow. Assigned pickers to stations to optimize workflow to the station, and provide positive feedback. Coached associates on rates, work standards, and quality, enhancing team understanding and performance.
- Assisted in daily operations by coordinating package sorting and distribution processes.
- Supported team with inventory management, ensuring accuracy in stock levels and order fulfillment.
- Oversee 3 departments AFE 1 , AFE 2 , & Singles
Process Assistant
Amazon
Detroit, MI
07.2024 - Current
- Managed inventory tracking using Amazon's internal systems to maintain accurate stock levels.
- Collaborated with cross-functional teams to improve workflow efficiency and reduce processing times.
- Supported team in daily operational tasks, ensuring adherence to Amazon's safety protocols and procedures.
- Assisted in onboarding new employees by providing training on standard operating procedures and best practices.
- Perform quality coaching's and audits on 5 to 10 associates per shift
Fulfillment Associate
Amazon
Detroit, MI
12.2022 - 07.2024
- Optimized order fulfillment processes to enhance shipping accuracy and efficiency.
- Managed inventory levels, ensuring timely restocking and accurate stock counts.
- Trained new team members on operational procedures and safety protocols.
- Enhanced order accuracy by diligently picking and packing items according to customer specifications.
- Achieved a consistent pick rate of 350 items per hour while ensuring accuracy.
PICK Process Guide (PG)
Amazon
Detroit, MI
12.2023 - 04.2024
- Monitored production lines for efficiency, and associates maintained safety, rate, and quality. Delivered feedback and coaching to associates, facilitating their success in the process path. Supported Area Managers with operational challenges and Process Assistants with station issues and line problems. Ensured work areas are kept clean and well-organized.
- Supported process improvements by identifying inefficiencies in workflow operations.
- Assisted teams in maintaining compliance with safety regulations and operational standards.
- Collaborated with colleagues to streamline daily tasks, enhancing overall productivity.
Learning Ambassador
Amazon
Detroit,MI
05.2023 - 12.2023
- Responded to inquiries from new associates regarding their career paths. and providing guidance to new associates in relation to their path. Conducted daily audits on new hires to assess progress and identify areas for development. Reported employee misconduct to management, ensuring adherence to company policies and standards.
- Facilitated onboarding process for new team members, ensuring understanding of safety protocols and operational procedures.
- Assisted in training sessions with up to 10 associates at a time , enhancing team knowledge and skills related to Amazon's service standards.
- Supported customer service initiatives by addressing inquiries and resolving issues efficiently.
Education
Bachelor’s - Operations & Supply Chain Management
Colorado State University Global
Denver, CO05-2026
Associates, Associate of Science - Pre-Nursing
Wayne County Community College District
Detroit, MI06-2020
High School Diploma/GED - High School
Detroit Edison Public School Academy
Detroit06-2017
Skills
- Time management
- Flexible schedule
- Goal & Detail-oriented
- Workplace safety
- Project planning
- Team building
- Leadership
- Teamwork and collaboration
- Computer Skills
- Positive attitude
- MS Office Experience
- Process improvement
Timeline
OB Flow PA
Amazon
02.2026 - Current
Process Assistant
Amazon
07.2024 - Current
PICK Process Guide (PG)
Amazon
12.2023 - 04.2024
Learning Ambassador
Amazon
05.2023 - 12.2023
Fulfillment Associate
Amazon
12.2022 - 07.2024
Bachelor’s - Operations & Supply Chain Management
Colorado State University Global
Associates, Associate of Science - Pre-Nursing
Wayne County Community College District
High School Diploma/GED - High School
Detroit Edison Public School Academy
Custom
- Microsoft Excel
- Microsoft Office
- Suite Power BI
- KPI Reporting & Analysis for Warehouse Management Systems (WMS)
- Inventory Management Systems
- Workforce Planning
- Data Analysis
- Process Documentation
Custom
CapsimOps Operations Management Simulation
Directed strategic decision making in production planning, forecasting, inventory management, quality improvement, finance, and marketing.
Measured organizational performance utilizing operational KPIs like plant utilization, asset turnover, contribution margin and inventory performance.
Applied forecasting, capacity planning and continuous improvement methods to enhance operational and financial performance.