Morgan Ballard

• Constantly monitored ALL conveyance in the building on ICW, including AR Floors, to quickly identify and resolve any conveyance issues.
• Created Trouble Tickets for ALL station issues (including AFEs, Mix, Singles Smalls, Smart Pac, CW) as well as ALL conveyance issues (MRS, sort rooms, AR floor/spirals) and quickly communicated with RME to resolve.
• Constantly monitored a WIP tracker on Excel, to ensure all Paths had enough WIP and to quickly identify any issues with workflow.
• Coordinated complex labor moves between multiple departments to ensure all CPTs are pulled on time.
• Communicated with Central Flow to create the shift plan each period, and continuously reported any changes that needed to be made.
• Communicated the shift plan each period to the entire OB team, to ensure everyone knew the plan and were staffed.
• Gave hourly reports and kept detailed notes throughout the shift.

• Constantly monitored all AR floor conveyance on ICW during the entire shift, calling out any conveyance/stations issues to the rest of the CAP team.
• Communicated with RME daily and created Trouble Tickets for all major conveyance issues, as well as any other tickets the CAP team needed
• Constantly monitored Zone Distribution and quickly balanced the AR floors head counts, to ensure proper work distribution among the floors
• Constantly monitored and updated a WIP tracker on Excel, to ensure the right amount of WIP was being picked out at the right time, as to not create high WIP or OOW instances downstream.
• Communicated with multiple different departments in the Flow Chat, to ensure proper workflow.
• Coordinated labor moves between departments quickly and efficiently, to ensure proper workflow and minimize idle time do to labor moves.
• Gave reports every hour and kept detailed notes throughout the shift.

• Staffed all Pick associates quickly and efficiently before each period, ensuring low Fast Starts and idle time
• Monitored my assigned AR floor, including all Pick associates, ARSAW stations (Universal as well during Peak) & conveyance to ensure their are no barriers in workflow/performance.
• Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
• Delivered rates/metrics to all Pick associates, identified and coached changes to existing processes to improve accuracy, efficiency, and quality.
• Created Trouble Tickets for all station and/or conveyance issues and regularly communicated with RME team to resolve.
• Communicated with all other floors' leadership to coordinate labor moves and support each other

• Consistently exceeded daily picking rates.
• Pulled orders quickly and efficiently to maintain demanding productivity goals.
• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Pick Ambassador

• Mentored Transfer AAs and Cross Train AAs, teaching them all of the best Pick practices and building strong work bonds.
• Monitored and reported trainee progress, coaching them when needed.
• Performed Quality and Performance audits

Process Guide

• Utilized effective communication and problem-solving skills to quickly reach HC each period.
• Established positive relationships with AAs and engage/encourage them daily.
• Perform coaching and audits daily to ensure quality and safety.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Assisted customers with returns, refunds and resolving transaction issues.
• Answered questions about store policies and addressed customer concerns, escalating when necessary.
• Upsold Plus Memberships and Sam's credit cards to all customers.
• Supervised the Self Check registers and assisted customers.

• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Maintained clean workspaces to maximize productivity and safety.
• Carefully prepared orders by weighing and packaging all food items, and accurately calculated prices.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.