Relinda Ciudad Real
Henderson
Summary
Dynamic Administrative Assistant with a proven track record at University Medical Center of Southern Nevada, excelling in service excellence and detail-oriented data management. Adept at prioritization and scheduling, I effectively streamline operations and enhance client relationships, ensuring efficient communication and organization within fast-paced environments. Proficient in Microsoft Word and problem-solving.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
University Medical Center of Southern Nevada
09.2022 - 09.2025
- Coordinates Hospital Administrator's schedules including scheduling appointments and meetings and making travel arrangements. Maintains a detailed calendar of events. Coordinates Board Members' schedules for meetings and Board activities with Hospital Administration. Provides Governing Board with notices of meeting times and places.
- Sorts and processes incoming mail including gathering any background information needed for responses, monitoring for completion or responses required and ensuring urgent mail and/or faxes are responded immediately.
- Responds to calls and visits from government officials, executive staff, physicians, patients, families, staff and the general public including handling complaints, resolving conflicts and giving tours.
- Composes correspondence, memos, and agendas and prepares reports including determining content and presentation and researching and gathering data. Coordinates processing of physician/allied health professional applications, staff evaluations; budgets and other confidential materials and documents. Prepares letters, resolutions and correspondence at the direction of the Governing Board. Requests contributions of items for the agenda. Ensures the meeting agenda postings and minutes comply with the Nevada open meeting laws.
- Keeps supervisor informed of all activities and events which have a major impact on UMC or could cause potential problems. Ensures communication of division issues to appropriate staff and management.
- Attends meetings with supervisor; assist with rules, regulations, bylaws; takes minutes; prepares minutes from meetings and distributes appropriately. Attends both public and closed board meetings and prepares minutes to accurately reflect meeting discussions. Reviews Governing Board meeting minutes for future agenda items. Oversees the distribution of the minutes of all Governing Board meetings resources and meeting materials on portal for members to access.
- Answers phones and greets visitors including screening calls and visitors, taking messages, directing calls to appropriate personnel and providing departmental information.
- Coordinates and schedules events and meetings (including scheduling rooms and equipment and making catering arrangements).
- Demonstrates ability to use computer software relevant to position (e.g. word processing, spreadsheet, database, internet, presentation)
- Serves as a resource person to Board Members, Hospital Administration, staff, patients and/or physicians and as a liaison between department and other departments and/or other institutions/facilities.
- Demonstrates knowledge and understanding of division specific terminology (e.g. medical terminology and abbreviations). Demonstrates ability to use various professional reference materials.
- Compiles statistics and other data when required. Maintains division specific lists and information.
- Provides research and support on special projects including compilation of data and preparing reports as requested. Serves as coordinator or projects as requested.
- Maintains confidential file systems including setting up new files; updating files; filing reports; correspondence and other documents; and, preparing records and documents for storage. Enures confidentiality of files.
Unit Clerk
University Medical Center of Southern Nevada
10.2001 - 09.2022
- Performs data entry and information retrieval including: entering physician's orders; looking up patient locations; entering and/or correcting patient information; ordering tests and exams ; ordering and tracking equipment; checking on test results; entering patient charges; tracking expenditures; preparing and/or entering work orders; and entering test lab data.
- Keeps a variety of file systems, including: setting up files, updating files, and refiling files; ensures that files are in appropriate order; purges records and boxes of records for archives. Maintains confidentiality.
- Assists with follow-up including: calling for lab results, checking insurance authorizations, calling patient for appointments and interviews for financial assistance, checking to ensure work orders are complete, checking on status of purchase orders and contacting other departments or physicians for additional information.
- Performs a variety of support duties related to office and patient services including: delivers lab specimens; retrieves and delivers x-rays and charts; tracks departmental expenditures; process work orders; prepares correspondence; pulls and forwards files; process film.
- Inventories and orders new supplies and/or equipment such as: arterial lines, needles, chest tubes, formula, office supplies, food items, blood, etc. Ensures adequate supplies are available.
- Answers phones and assists staff and visitors including: relay of information to physicians and nurses, provides, departmental information, creates work orders, schedules services and takes messages. Acts a receptionists and receives, screens and directs visitors.
- Retrieves, opens, dates stamps and/or distributes incoming mail, faxes; processes outgoing mail.
- Creates, processes and/or distributes documents related to area of assignment (including calendars, call schedules, etc.).
- Serves a a resource person to staff, patients and/or physicians. Acts as an interdepartmental liaison and /or a liaison to other institutions/facilities.
- Completes and maintains departmental logs and reports required by various local, state or federal regulatory agencies and organization.
- Prepares periodic reports in support of operational needs of department.
- Provides research and support on special projects including compilation of data and preparing reports. Follows up on projects as requested.
- Demonstrates ability to use computer software relevant to the position (e.g. Epic, word processing, Spreadsheet, database).
- Immediately alerts the appropriate personnel ao all STAT and ASAP orders.
- Provides input to the RN regarding internal and external customer concern.
- Communicates patient's needs and status/condition as identified by self or reported by others to appropriate health care team members utilizing the channel of communication.
Education
No Degree - Nursing Pre-requisite
Community College of Southern Nevada
Las Vegas, NVSkills
- Service excellence
- Detail-oriented data management
- Proficient in computer applications
- Administrative support
- Prioritization and scheduling
- Proficient in Microsoft Word
- Efficient data categorization
- Client relationship management
- Proficient in computer applications
- Document organization
- Problem-solving skills
- Effective problem solver
Accomplishments
- Prepared and distributed payroll for staff of approximately 30 direct reports.
- Created detailed expense reports in excess of $1.5 million, including currency exchanges.
- Collaborated with team of eight in the development of Practice Council, Critical Care Committee, Advance Practice and APRN Collaborative Council and Human Trafficking Taskforce.
- Nominee - 2024 Ancillary Excellence ARC of Nevada
- Daisy Award (unit) - 1400 / Transplant UMC
Languages
Tagalog
Native or Bilingual
Timeline
Administrative Assistant
University Medical Center of Southern Nevada
09.2022 - 09.2025
Unit Clerk
University Medical Center of Southern Nevada
10.2001 - 09.2022
No Degree - Nursing Pre-requisite
Community College of Southern Nevada
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