Work Preference
Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Certification
Timeline
Open To Work
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Hi, I’m

Rema Judeh

Marketing
Peabody,MA

Work Preference

Job Search Status

Open to work

Desired Job Title

Senior ManagerUS Client Service DirectorVP Account SupervisorVP Management DirectorVP Client Services

Work Type

Full TimeContract Work

Location Preference

RemoteHybridOn-Site
Location: Peabody, MA, USPeabody, MA
Open to relocation: No

Salary Range

$150000/yr - $200000/yr

Important To Me

Work-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid sick leave401k matchCareer advancementPaid time offFlexible work hours

Summary

Strategic Client Services Executive with 15 years of experience driving revenue growth in pharmaceutical and medical education sectors. Leverages digital marketing and communication strategies to enhance profitability and achieve organizational objectives. Experienced in developing high-performance teams to optimize outcomes and uphold corporate integrity.

Overview

12
years of professional experience
1
Certification

Work History

Cognite Communications
Boston

US Client Service Director
07.2024 - Current

Job overview

  • Managed a portfolio of key accounts, achieving 95% renewal rate and transitioning the agency from project-based to an AOR model.
  • Led client relationships, enhancing satisfaction and driving strategic initiatives that aligned with business objectives.
  • Directed new business development, increasing annual revenue by 50% and contributing to four million dollars in total revenue.
  • Oversaw service delivery, managing teams and collaborating with internal departments to align services with client needs and enhance overall client satisfaction.
  • Identified growth opportunities and developed account strategies as a primary contact for clients.
  • Fostered partnerships, facilitating successful project execution and alignment with client strategic goals.
  • Oversaw transition from UK to US market, enabling Cognite's successful expansion in the US.

Juice Pharma Worldwide
Boston

VP Account Supervisor
02.2023 - 07.2024

Job overview

  • Cultivated and maintained executive-level client relationships, resulting in increased business opportunities for the agency.
  • Identified and implemented new business opportunities with existing and prospective clients, contributing to agency revenue growth.
  • Championed value-driven culture, motivating account supervisors to improve client satisfaction and drive agency growth.
  • Built, led, and mentored agency teams in annual brand planning and positioning strategies, aligning efforts with client objectives.
  • Coached team members in skill development through targeted feedback sessions and relationship-building activities, enhancing team capabilities.
  • Ensured financial performance aligned with corporate goals and objectives.
  • Developed and monitored internal operating procedures for consistent performance across teams.
  • Executed digital marketing strategies to improve patient experience across platforms, fostering client engagement and loyalty.

FCB Health
Boston

VP Management Director
07.2021 - 02.2023

Job overview

  • Launched multi-channel web and direct marketing campaigns, increasing sales from $5.2M to $12.6M in one year.
  • Strengthened client partnerships by identifying and pursuing organic growth opportunities through cross-functional collaboration.
  • Identified and implemented tailored solutions for clients in coordination with account teams.
  • Facilitated collaboration through effective communication with internal and external stakeholders, enhancing project alignment.
  • Facilitated onsite training, client planning, and pitch meetings to drive engagement.
  • Ensured accuracy of financial deliverables, including proposals, budgets, and invoices, to support strategic decision-making.
  • Prepared monthly revenue reports and forecasts for executive meetings.
  • Directed movement tracking and project delegation in rare disease and oncology.

InTouch Solution
Boston

VP Client Services
01.2019 - 07.2021

Job overview

  • Directed account managers in building relationships with top pharmaceutical companies, resulting in improved client satisfaction and retention.
  • Spearheaded creation and deployment of multi-channel digital programs, collaborating with stakeholders to capture new business opportunities.
  • Achieved 78% increase in client base over two years by developing and executing marketing plans that consistently exceeded targets.

Caudex
Boston

Account Director
11.2016 - 01.2019

Job overview

  • Managed large international pharmaceutical R&D account, aligning client objectives with project execution to ensure successful outcomes.
  • Increased revenue by 15% through the implementation of an effective business development strategy.
  • Optimized management of internal and external resources, directly contributing to increased profitability.
  • Executed business forecasting for unit accounts, improving strategic resource allocation and planning.

Aptus Health
Reading

Account Manager
06.2014 - 11.2016

Job overview

  • Secured major accounts valued between $500k and $1m through effective client pitch leadership.
  • Closed significant accounts valued between $500k and $1m while leading compelling pitch presentations.
  • Spearheaded creation and execution of brand-specific campaigns, ensuring adherence to budget and deadlines.
  • Implemented campaigns through cross-team collaboration, completing projects on time and within budget.
  • Collaborated across teams to design campaigns that met budgetary constraints and timelines.
  • Elevated campaign response rates from 6% to 8%, surpassing industry benchmarks.
  • Revamped internal delivery processes, achieving 2.5% reduction in operational expenses while elevating response rates to 8%.
  • Enhanced internal processes, achieving a 2.5% reduction in operating expenses and improving response rates.

Education

College of New Rochelle
New Rochelle, NY

Bachelor of Science from Communications, Women's Studies

Skills

  • Client management
  • Business development
  • Strategic planning
  • Healthcare consulting
  • Product launch
  • Market research
  • Sales strategy
  • Digital marketing
  • Brand strategy
  • Marketing communication
  • Budget management
  • Team leadership
  • Provider marketing
  • AI Innovation and Transformation

Websites

Accomplishments

  • As Vice President (VP) Account Supervisor (Juice Pharma), develop and maintain executive-level client relationships, building and supporting strong and strategically focused client/agency teams.
  • As VP Management Director (FCB Health), identified and promoted areas of organic growth, orchestrating positive cross-functional collaboration to meet client and team needs.
  • As VP Group Account Supervisor (BGB Group), the client base grew from 900K to 2.2 M+ within seven months by developing and implementing successful strategic partnerships.
  • As VP of Client Services (In Touch Solution), launched an integrated multi-channel web and direct marketing campaign, boosting sales from $5.2M to $12.6M within one year.

Languages

Arabic
Professional

Certification

Court Appointed Child Advocate

Timeline

US Client Service Director

Cognite Communications
07.2024 - Current

VP Account Supervisor

Juice Pharma Worldwide
02.2023 - 07.2024

VP Management Director

FCB Health
07.2021 - 02.2023

VP Client Services

InTouch Solution
01.2019 - 07.2021

Account Director

Caudex
11.2016 - 01.2019

Account Manager

Aptus Health
06.2014 - 11.2016

College of New Rochelle

Bachelor of Science from Communications, Women's Studies

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