Remberto Garcia Fernandez
Miami,FL
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 6 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
22
22
years of professional experience
Work History
Project Manager
Cano Health LLC
07.2022 - Current
- Provide leadership, coaching, analysis, support, and facilitation for successfully delivering IT project work.
- Collaborate with product, business owners, and other stakeholders to identify, analyze, understand, and prioritize project work by business value and urgency.
- Effectively handle ambiguity in all aspects of work, including business direction and strategy, to enable synthesis of disparate observations and data, create conclusions and recommendations, and successfully lead and support project teams through change
Patient Experience Specialist
Cano Health
03.2022 - 07.2022
- Responsible for all aspects of system-wide patient experience training including on-site, virtual and eLearning, developing communication tools, and patient experience coaching.
- Partners with business leaders and the patient experience teams throughout the system to ensure seamless design, development, and facilitations of patient experience trainings and coaching sessions.
Referral Coordinator
03.2021 - 03.2022
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
Call Center Representative
Cano Health
03.2020 - 03.2021
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Cashier/Team Member/Customer Service
The Home Depot Inc
01.2002 - 02.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL04.2024
Associate of Arts - Psychology
Miami Dade College
Miami, FL12.2021
High School Diploma -
Presidente Allende
Cuba09.2016
Skills
- Bilingual
- Technology Skills
- Microsoft Office
- ECW (Electronic Medical Record)
- Sales Force Administrator
- Five 9 Administrator
- Time Management
- Team worker Fast learner
- Excellent handling of communication techniques
- Complex problem solving
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Project Manager
Cano Health LLC
07.2022 - Current
Patient Experience Specialist
Cano Health
03.2022 - 07.2022
Referral Coordinator
03.2021 - 03.2022
Call Center Representative
Cano Health
03.2020 - 03.2021
Cashier/Team Member/Customer Service
The Home Depot Inc
01.2002 - 02.2017
Bachelor of Arts - Psychology
Florida International University
Associate of Arts - Psychology
Miami Dade College
High School Diploma -
Presidente Allende
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