Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Remigio Reyes

Brownsville,TX

Summary

Team oriented to work in multi disciplinary organizations. Focused individual in anything that would be assigned to. Strong multi-tasking experience in fast paced work. Effective at interacting with any individual regardless of age or gender. Disciplined in being early at work, and to be respectful with fellow peers and customers/kids.

Overview

9
9
years of professional experience

Work History

Youth Care Worker

Southwest Key Programs- Casa Padre
11.2018 - 09.2021
  • Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
  • Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
  • Improved communication skills among youths by encouraging group discussions and collaborative projects.
  • Enhanced youth development by implementing structured activities and educational support.
  • Completed clear and concise documentation of youth behavior and actions.
  • Facilitated conflict resolution among program participants, fostering an atmosphere of mutual respect and understanding within the group setting.
  • Supervised youth when outside recreational time was given and when free time had been granted.

Customer Service Representative

Teleperformance USA
05.2016 - 10.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Boilermaker

Altair Strickland
03.2013 - 01.2017
  • As a boilermaker I worked in what the oil industry calls turnarounds and shutdowns
  • A generalized mechanical contracting firm
  • Inspected equipment and structures to determine scope of work (SOW).
  • Interpreted blueprints, sketches, and specifications for each job.
  • Learned to work in teams to accomplish you goal of the day
  • My job involved installing and removing valves, spool pieces, catalytic converters, coking, and ammonia units.
  • Measured old structural parts or assemblies to determine dimensional requirements of replacements parts.
  • Maintained compliance with all safety procedures from both client and employer.
  • Tightened or replaced bolts and gaskets to repair leaks.

Education

Associate of Arts - Respiratory Therapy

Texas Southmost College
Brownsville, TX

High School Diploma - Computer Information Systems

Lopez Early College High School
Brownsville, TX
01.2009

Skills

  • Skills on working with computers Excel in communicating Good on working with programs such as Microsoft Word, Excel, and Powerpoint Adapts well to any changes in schedule times and dates
  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving

Activities

I graduated Lopez High School top %10 of my class. I completed 4 years in my career pathway also at Early College Lopez High School. 

Timeline

Youth Care Worker

Southwest Key Programs- Casa Padre
11.2018 - 09.2021

Customer Service Representative

Teleperformance USA
05.2016 - 10.2018

Boilermaker

Altair Strickland
03.2013 - 01.2017

Associate of Arts - Respiratory Therapy

Texas Southmost College

High School Diploma - Computer Information Systems

Lopez Early College High School

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Remigio Reyes