Summary
Overview
Work History
Education
Skills
Timeline
Generic

REMON YOUSSEF

IT
Northridge,California

Summary

Attentive Desktop Support Technician with two years correcting and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means.

Overview

10
10
years of professional experience
42
42
years of post-secondary education

Work History

Desktop Support (IT Helpdesk)

Mintros LLC
Los Angeles, CA
01.2019 - 11.2020
  • Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
  • Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
  • Prioritized and fielded IT ticket requests, providing technical support, troubleshooting and issue resolution to maintain system performance levels
  • Tracked hardware assets, ordering equipment to maintain accessible inventory
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods
  • Installed software updates and vulnerability patches on servers to prevent possible threats from penetrating networks
  • Furnished troubleshooting guidance for remote Desktop Support .researching unrecognized faults for possible solutions or root causes
  • Offered technical helpdesk support to customers on printers, PCs and laptops and mobile devices
  • Updated software versions with patches and new installations to close security loopholes and protect users
  • Configured new employee work stations consisting of hardware, software and peripheral devices
  • Removed malware and viruses from laptops and desktop systems using specialized software
  • Disassembled computer systems to troubleshoot and resolve hardware issues
  • Provided software support and general technical solutions for operational, database and security requirements in applications
  • Assisted end users with diagnostics to resolve issues
  • Performed daily maintenance of computer systems to keep network processes fluid
  • Installed and configured printers and scanners and reset default device passwords to prevent cyber attacks
  • Resolved service requests by individually troubleshooting and addressing user issues
  • Designed and customized implementations to provide system integrity and security
  • Lent technical support, consulting and implementation services to maintain system performance thresholds
  • Handled maintenance tasks to promote improved network availability
  • Researched and maintained IT project and service documentation to assist future problem resolution
  • Using those Ticketing Systems: Freshdesk, Zendesk, Kayako, Zoho Desk and HappyFox.

Accountant

TCL Corporation
01.2014 - 12.2018
  • Gathered financial information, prepared documents and closed books.
  • Created budgets and forecasts for management group to meet regular accounting deadlines.
  • Managed accounts payable, accounts receivable, bank reconciliations and payroll function
  • Developed and implemented cost and budget processes to ensure budget control and accurate forecasting
  • Processed payroll and reviewed employee liability balances in support of HR objectives
  • Analyzed financial statements and income statements to review company's financial performance.

Call Center Representative

Etisal
09.2010 - 12.2013
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Reviewed files, records and other obtained documents to respond to customer requests
  • Shared detailed information regarding options to help customers make decisions
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications
  • Conducted CRM tasks to maintain quality assurance satisfaction levels.

Education

Associate degree - Information Technology

Cerro Coso Community College
Ridgecrest, CA
05.2001 - 05.2021

Database administrator Certificate -

Citrus College
Glendora, CA
05.2001 - 09.2019

Information Technology Certificate -

Citrus College
Glendora, CA

Bachelor of Science - Accounting and Business Administration

Cairo University
09.2005 - 06.2009

Skills

Hardware upgradesundefined

Timeline

Desktop Support (IT Helpdesk)

Mintros LLC
01.2019 - 11.2020

Accountant

TCL Corporation
01.2014 - 12.2018

Call Center Representative

Etisal
09.2010 - 12.2013

Bachelor of Science - Accounting and Business Administration

Cairo University
09.2005 - 06.2009

Associate degree - Information Technology

Cerro Coso Community College
05.2001 - 05.2021

Database administrator Certificate -

Citrus College
05.2001 - 09.2019

Information Technology Certificate -

Citrus College

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