Remonda Morton
Richardson
Summary
Detail-oriented claims professional with experience managing full claim lifecycles, negotiating settlements, analyzing coverage, and resolving complex customer issues. Strong communicator recognized for critical thinking, conflict resolution, and delivering efficient, customer-focused solutions in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Claims Generalist Associate
Progressive Insurance
Dallas, TX
01.2024 - Current
- Manage full claim lifecycle including investigation, documentation, evaluation, negotiation, and resolution.
- Managed claims processing for auto and property insurance, ensuring compliance with company policies.
- Analyze liability, damages, and policy coverage to determine outcomes and settlement strategies.
- Investigate reports, medical records, and statements to verify claim accuracy and detect discrepancies.
- Negotiate bodily injury and total loss claims while balancing customer satisfaction and company risk.
- Prioritize high-volume caseloads with strict deadlines in a fast-paced environment.
- Identify subrogation opportunities and escalate potential fraud concerns.
Financial Service Specialist
Nordstrom
Dallas, TX
09.2021 - 01.2024
- Reviewed referrals, credit increases, and account requests with strong accuracy.
- Resolved complex inquiries involving multiple financial products.
- Handled escalated calls and provided solutions.
- Assisted customers with account access and troubleshooting.
- Key Skills: Financial Support, Credit Review, Fraud Awareness, Escalations, Data Verification, Compliance, Customer Retention, Confidential Data, Phone Support, Multichannel Service
Client Support Specialist
Transaction Data Systems
St. Louis, MO
01.2020 - 07.2021
- Provided technical support to pharmacies using multiple software platforms.
- Assisted various pharmacy types with system issues.
- Delivered timely solutions to maintain workflow.
- Key Skills: Technical Support, SaaS, Troubleshooting, Ticket Resolution, Healthcare Software, Remote Support, Workflow Optimization, User Training, System Diagnosis, Documentation, Client Relations
Customer Service Agent
Spectrum
Saint Louis, Mo
04.2018 - 09.2019
- Handled high-volume inbound calls resolving internet, cable, and phone technical issues.
- Managed escalations and delivered solutions under time-sensitive conditions.
- Maintained professionalism while assisting frustrated or high-concern customers.
Traveling Shift Lead
Walgreens
Saint Louis, MO
10.2012 - 01.2017
- Supervised staff and daily store operations across multiple locations.
- Managed cash handling, reporting, and compliance procedures.
- Ensured high customer service standards and efficient store performance.
Education
GED -
Wellston Adult Education
Saint Louis, MoSkills
Claims analysis and resolution
Customer relations management
Insurance documentation management
Account Support & Troubleshooting
Financial Services Support
Cash Handling & Operations
Written Communication
Team Collaboration
Websites
Timeline
Claims Generalist Associate
Progressive Insurance
01.2024 - Current
Financial Service Specialist
Nordstrom
09.2021 - 01.2024
Client Support Specialist
Transaction Data Systems
01.2020 - 07.2021
Customer Service Agent
Spectrum
04.2018 - 09.2019
Traveling Shift Lead
Walgreens
10.2012 - 01.2017
GED -
Wellston Adult Education