AUTUMN ALEXANDER
Summerville,SC
Summary
Qualified Claims Generalist Associate well-versed in investigating claims, verifying information and managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning, problem-solving, and investigative abilities. Demonstrating consistent execution of best claim practices and a commitment to industry and company ethics with a willingness to take on any challenge.
Overview
8
8
years of professional experience
Work History
Claims Generalist Associate
PROGRESSIVE INSURANCE
NORTH CHARLESTON, SC
08.2021 - Current
- Determines the most effective and efficient sequence of activities to make timely contact with all relevant parties and ensures that conditions are set for a timely and accurate assessment of damages, including the movement of vehicles to the appropriate location for inspection and repair
- Makes approval or denial decisions for each claim by reviewing evidence, estimates, and photographs and then determining if the written estimate is supported/justified
- Provides high-quality customer service while efficiently moving files to closure status
- Prepares disclaimers, reservation of rights and other correspondences as deemed appropriate
- Follows jurisdictional requirements and fair claims practices by ensuring files are properly documents at closing
- Works productively in fast-moving work environment to process large volumes of claims
- Analyzes information gathered by investigations to report findings and recommendations
- Completes thorough recorded statements of all potential claiming parties and material parties
- Utilizes appropriate tools (e.g. databases, informational resources and public records) to verify information
- Consults with insureds, claimants, agents, witnesses, law enforcement, in order to gain pertinent claim information and develop an opinion on liability
- Consults with insured, claimants, agents, witnesses, law enforcement, in order to gain pertinent claim information and develop an opinion on liability
- Carries and monitors consistently heavy workload through exemplary organizational, time management and collaboration talents
- Manages rental and determines whether a vehicle should be declared a total loss. If repairable: guides vehicle through the repair process. If a total loss: gathers the appropriate title documents, negotiates and settles the total loss, and oversees the salvage process
Child Youth Program Lead Teacher
COOPER CHILD DEVELOPMENT CENTER
FORT SILL, OK
12.2016 - 03.2021
- Planned and implemented different daily activities to enhance overall development and growth of every student
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students
- Maintained patience and level-headedness in diverse situations to support student development and personal growth
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula
- Maintained detailed records of attendance, test scores and assignment grades for each student to identify trends and rectify issues
Administrative Assistant Intern
UNITED BUSINESS SERVICES
BROOKLYN, NY
06.2012 - 06.2014
- Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer
- Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Computed, recorded, and proofread data and other information, such as records or reports
- Collected, counted, and disbursed money, basic bookkeeping, and completed banking transactions
Education
MBA -
Cameron University
Lawton, OK12.2023
Bachelor of Business Administration - Business Management
Cameron University
Lawton, OK05.2021
Bachelor of Science - Criminal Justice
Cameron University
Lawton, OK05.2021
Skills
- Knowledge of Traffic Laws
- Knowledge of Insurance Policies
- Excellent Investigation Skills
- Data Collection and Analysis Skills
- Excellent Customer Service Skills
- Claims Evaluations
- Settlement Dispute Resolution Skills
Affiliations
NATIONAL HONORS SOCIETY
CERFITICATIONS
• Army Substance Abuse
• Army Suicide Prevention
• First Aid and CPR
• OPEX (Customer Service Training - Operation Excellence)
• South Carolina Insurance Adjuster License
Timeline
Claims Generalist Associate
PROGRESSIVE INSURANCE
08.2021 - Current
Child Youth Program Lead Teacher
COOPER CHILD DEVELOPMENT CENTER
12.2016 - 03.2021
Administrative Assistant Intern
UNITED BUSINESS SERVICES
06.2012 - 06.2014
MBA -
Cameron University
Bachelor of Business Administration - Business Management
Cameron University
Bachelor of Science - Criminal Justice
Cameron University
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