Naomi Spragg

Handled entire claims processing. Including obtaining recorded statements. Determining liability, assisting attorney inquiries. Scheduling repairs and rentals. Documenting and obtaining all evidence. Research and apply applicable laws. Notify all parties and initiate subrogation. Determine eligibility for coverage.

• Responsible for monthly loan goal and delinquency goal
• Assisted with training other branch members to reach sales strategies and maintaining compliance in office
• Responsible for balancing daily and creating branch bank deposit
• Knowledgable in posting Bankruptcy payments
• Performed monthly and daily audit checks on loans and employees cash drawers
• Responsible for filing insurance claims for customers and processing payments for the insurance company
• Handled in house reposessions and associated collection activities
• Handled legal conversions for branch and communicating with the attorney as well as making payments to the attorney's office and offering settlements
• Experienced in preparing month end packet and end of day reports
• Greeted and maintained communication with walk-up and phone customers
• Participated in hourly rounding to promote service excellence
• Participated in proactive team efforts to achieve departmental and company goals
• Demonstrated art of influencing, selling and relationship building
• Offered different options and solutions for customers that best suit individual needs
• Completed daily balancing
• Made out bound solicit calls
• Anwered incoming calls and handled customer inquiries
• Closed loans and hit daily goals
• Verified employment and collected accounts
• Made payment arrangements and posted legal payments as well as paid attorney fees