Jordan Lawrence
Claim Associate
Bloomington,Illinois
Summary
Versatile and achievement-oriented professional with a robust background in restoration and customer service, notably at ServiceMaster Clean Co. Excelled in technical troubleshooting and relationship building, enhancing client retention during the time spent at PepsiCo. Proven ability of multi-task efficiency and a persistent goal-oriented focus, while achieving significant benchmarks in handling and quality standards as an Express Associate. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Claims Associate - Express
State Farm Insurance Inc
Bloomington, Illinois
09.2025 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Developed and apply an in-depth understanding of insurance policies and procedures.
- Collaborated with multiple internal departments and external vendors to resolve conflicts.
Restoration Technician
ServiceMaster Clean Co.
Saint Peters, USA
06.2022 - 07.2023
- Executed comprehensive sanitation tasks across facilities.
- Completed restoration projects for both residential and commercial properties.
- Disaster recovery operations for clients affected by water, fire, mold, and storm damage.
- Repaired minor damages to walls, ceilings, floors, fixtures, trim work.
- Ensured timely and effective restoration while maintaining high standards of safety and quality.
Intern
Plaster College of Business, Lindenwood University
01.2023 - 05.2023
- Planned an array of semester-long activities, increasing early engagement for the annual event.
- Created specific benchmarks to track project advancements and evaluated results.
- Collected donations and sponsorships for our annual Golf Fundraiser.
- Implemented strategies to take advantage of new opportunities.
- All-around assistance in various areas of need during events.
Independent Vendor
PepsiCo.
Terre Haute, USA
06.2019 - 09.2021
- Generate sales by selling to, and servicing, customers.
- Merchandise product sections, and build displays to stimulate sales.
- Assisted customers in finding merchandise.
- Maintained a well-stocked and organized sales floor with the latest merchandise.
- Implemented promotional strategies to increase sales and attract new customers.
Court Monitior/Sales Associate
Sky Zone Trampoline Park
Normal, USA
01.2018 - 12.2020
- Motivated individuals of all ages are encouraged to participate in recreational activities.
- Promoted a secure setting through a descriptive explanation of all safety guidelines.
- Assisting customers during purchasing and check-out.
- Trained new team members using approved training materials and information.
Online Grocery Associate
Walmart
Bloomington, USA
03.2020 - 07.2020
- Greeted customers and answered product or service questions.
- Ensured club pick-up orders have been fulfilled.
- Offered members alternative product options when needed.
- Optimized processes for processing customer return and refund requests.
- Performed regular safety inspections to ensure compliance with company policies.
Housing Department Team Member
Illinois State University
Normal, USA
01.2018 - 12.2019
- Facilitated building maintenance tasks along with transporting furnishings.
- Provided support by adhering to work order instructions benefiting residents.
- Assisted front desk in handling resident communications.
- Cooperated with colleagues to meet daily targets.
Education
MBA Certificate -
Davenport University
Grand Rapids, MI12-2024
Bachelor of Business - Sports Management
Lindenwood University
St. Charles, Missouri05.2023
Bachelor of Science - Sports Management, Communications
Indiana State University
Terre Haute, IndianaGeneral Diploma -
Normal Community High School
Bloomington, Illinois05.2019
Skills
- Relationship building
- Account oversight
- Client retention
- Conflict resolution
- File management
- Goal driven
Awards
- Fully Scholarshipped College Athlete '19-'24
- Dean's List, Spring Semester 2020
- Honor's Society, Spring Semester 2021
- National Society of Leadership and Success, Spring 2021
- Young, Black, and Gifted Award, Fall 2021
Intercollegiate Athletics
- Davenport University, Grand Rapids, MI, Division II, Varsity Football, 08/23 - 12/24
- Lindenwood University, St. Charles, MO, Division I AA, Varsity Football, 06/22 - 07/23
- Indiana State University, Terre Haute, IN, Division I AA, Varsity Football, 06/19 - 012/21
Affiliations
St. Jude Annual Walk of Life, Normal, Illinois
Program Volunteer
08/13 – Present
- Assisted with various tasks, such as child attendance and chaperoning
- Provide directions to participants
- Awarded prizes based on participation
Bloomington-Normal Health Fair, Normal, Illinois
Program Volunteer
11/14-Present
- Organized a welcome booth for the fair guests
- Provided relevant information and distributed small handouts
- Engaging in actvity demonstraions
Toys for Tots, Normal Community High School, Normal, Illinois
Volunteer
08/2017-12/2022
- Distributed prizes and toys to child participants
- Performed behind the scenes tasks to help the program run efficiently
- Promoted the program to gain support, volunteers, and participants
Timeline
Claims Associate - Express
State Farm Insurance Inc
09.2025 - Current
Intern
Plaster College of Business, Lindenwood University
01.2023 - 05.2023
Restoration Technician
ServiceMaster Clean Co.
06.2022 - 07.2023
Online Grocery Associate
Walmart
03.2020 - 07.2020
Independent Vendor
PepsiCo.
06.2019 - 09.2021
Court Monitior/Sales Associate
Sky Zone Trampoline Park
01.2018 - 12.2020
Housing Department Team Member
Illinois State University
01.2018 - 12.2019
MBA Certificate -
Davenport University
Bachelor of Business - Sports Management
Lindenwood University
Bachelor of Science - Sports Management, Communications
Indiana State University
General Diploma -
Normal Community High School