Kirsten McCune
Crestview,FL
Summary
Hardworking and passionate job seeker driven to learn quickly and advance computer proficiency with strong organizational skills eager to secure an entry-level analyst position. Ready to help team achieve company goals and boost productivity.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Claims Associate - Express
State Farm Insurance Inc
Winter Haven, FL - Remote
02.2023 - Current
- Determined appropriateness of payers to protect organization and minimize risk.
- Monitored and managed claim expenses to control costs and maximize profitability.
- Interviewed policyholders to verify information and obtain additional details.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Posted payments to accounts and maintained records.
- Verified client information by analyzing existing evidence on file.
- Maintained confidentiality of patient finances, records, and health statuses.
Certified Clinical Medical Assistant
Trade Winds Family Medicine
Kailua, HI
09.2020 - 10.2021
- Experience working and troubleshooting with multiple different electronic health records as well as assist patients in enrollment of our online health portal
- Conduct telehealth appointments both in office and in a home-office environment
- Performed medical records management, including filing, organizing and scanning documents.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
Certified Clinical Medical Assistant
Cardiology Consultants
Pensacola, FL
09.2018 - 06.2019
- Employed specialized procedural knowledge and equipment to test and document patient cardiac activity with EKGs.
- Transcribed patient results and entered into office electronic recording system.
- Provided assistance to electro physiologist, supporting timely processing of orders and cases.
- Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Certified Phlebotomy Technician
Ft. Walton Beach Medical Center
Fort Walton Beach, FL
10.2017 - 06.2018
- Responded to level 1 traumas, Code Blues, and sepsis alerts
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Used personal protective equipment correctly to protect coworkers and patients.
Certified Clinical Medical Assistant
Valley Women For Women OB/GYN
Queen Creek, AZ
05.2016 - 06.2017
- Assisted in basic troubleshooting of iPads, printers, and computers around the office
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Implemented care and efficiency improvements to support and enhance office operations.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared and administered medications to alleviate patient symptoms.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with in office procedures such as: EMB, STD testing, Colposcopies, LEEP procedures, Nexplanon and IUD insertion/removals
Education
Bachelor of Science - Cybersecurity
Southern New Hampshire University
New Hampshire06.2025
Vocational Degree - Certified Clinical Medical Assistant / Phlebotomy
East Valley Institute of Technology
Mesa, AZ05.2016
High School Diploma -
Queen Creek High School
Queen Creek, AZ05.2016
Skills
- Customer Relationship Management
- HIPAA Regulations
- Asset Protection
- Complex Problem-Solving
- Secure Data Practices
- Data Entry Software
Accomplishments
- Desiree Lindsey — Cardiology Consultants, former trainer(858) 766-0699
- London Hanson — Former tutor and current Customer Relations Engineer at Alteryx(480) 570-4937
Certification
Certified Clinical Medical Assistant (CCMA): #:Q4J4Y7E4, Expires: 05/26/2023Certified Phlebotomy Technician (CPT): #:N4K7A2K3, Expires: 06/23/2023Basic Life Support
Timeline
Claims Associate - Express
State Farm Insurance Inc
02.2023 - Current
Certified Clinical Medical Assistant
Trade Winds Family Medicine
09.2020 - 10.2021
Certified Clinical Medical Assistant
Cardiology Consultants
09.2018 - 06.2019
Certified Phlebotomy Technician
Ft. Walton Beach Medical Center
10.2017 - 06.2018
Certified Clinical Medical Assistant
Valley Women For Women OB/GYN
05.2016 - 06.2017
Bachelor of Science - Cybersecurity
Southern New Hampshire University
Vocational Degree - Certified Clinical Medical Assistant / Phlebotomy
East Valley Institute of Technology
High School Diploma -
Queen Creek High School