Dominic Bonitatibus
Chandler,AZ
Summary
Professional law enforcement specialist prepared for this role. Strong focus on team collaboration and achieving results. Skilled in conflict resolution, emergency response, and community engagement. Reliable and adaptable, excelling in dynamic environments.
Overview
8
8
years of professional experience
Work History
Claims Associate - Express
State Farm
02.2025 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
Retail Store General Manager (Coach)
Peak Nutrition
04.2024 - 01.2025
- Create schedules and manage staffing levels
- Hire, train, and develop employees
- Teach sales processes and collaborate with the Executive Team to improve customer interactions
- Establish and uphold standards for employee performance
- Collaborated closely with the CEO and Owner to implement systems for growth
- Enhanced overall brand reputation by consistently delivering exceptional customer service experiences, maintaining a clean and inviting store environment, and upholding company values in daily operations.
- Conducted regular financial analysis to identify trends, monitor budget compliance, and plan future investments for store improvements.
- Assist customers in achieving their fitness and health goals
- Set company sales records for several consecutive months
- Fostered a culture of continuous improvement by encouraging staff input on operational enhancements and implementing best practices across the organization.
- Collaborated with marketing team on local advertising campaigns that successfully attracted new customers while retaining existing clientele base.
Restaurant Manager
Raising Cane's Chicken Fingers
07.2023 - 04.2024
- Returned to the food service sector following an injury as a patrol officer
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
Patrol Officer
Flagstaff Police Department
09.2021 - 06.2023
- Worked with the Northern Arizona SWAT Team as a Mobile Field Force member
- Collaborated with Defensive Tactics Instructors while pursuing a certification in Defensive Tactics
- Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
- Arrested suspects with appropriate use of force, following departmental guidelines and legal procedures.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Enhanced public safety by patrolling assigned areas and responding to emergency situations promptly.
- Handled crisis situations effectively by utilizing strong communication skills, de-escalation techniques, and sound judgment under pressure.
- Provided assistance to citizens in need, including medical emergencies or vehicle breakdowns, demonstrating compassion and professionalism at all times.
Shift Lead
Dutch Bros
05.2021 - 10.2021
- Fast-tracked from Broista to Shift Lead within one month
- Created high-quality drinks and managed cash handling during shifts
- Assisted with training new employees
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Shift Manager
Raising Cane's Chicken Fingers
11.2019 - 05.2021
- Participated in New Restaurant Openings, and training teams across multiple locations
- Led sales, speed of service, and labor development within the team
- Ensured operational standards were met and maintained restaurant cleanliness
Server/Bartender
The Old Spaghetti Factory
01.2017 - 12.2019
- Demonstrated a strong commitment to guest services through teamwork and proactive assistance
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
General Manager
Chipotle Mexican Grill
01.2019 - 11.2019
- Managed day-to-day operations and staff hiring and training
- Developed schedules that balanced customer experience with financial responsibility
- Communicated company strategies effectively to the team
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Apprentice
IBEW 640, Electrical Union
08.2018 - 01.2019
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
Route Manager
Aptive Environmental
01.2018 - 08.2018
- Managed door-to-door pest control services and technician routes
- Ensured customer readiness and contract closures
- Enhanced customer satisfaction by resolving service issues promptly and professionally.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
Education
Certification -
NASM Certified Personal Trainer Course
Certification - Law Enforcement
Arizona Western College - LETA
Yuma, AZ02-2022
High School Diploma -
Westwood High School
Mesa, AZ05-2017
Skills
- Proficient in Microsoft Office and related software
- Knowledge of lawful procedures and compliance
- Natural leadership abilities
- De-escalation and conflict resolution expertise
- Well-versed in P&L management and scheduling software (iCIMS/Homebase)
- Experienced in staff training and development
- Claims investigation
- Policy interpretation
- Time management
- Decision-making
- Stress tolerance
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Claims Associate - Express
State Farm
02.2025 - Current
Retail Store General Manager (Coach)
Peak Nutrition
04.2024 - 01.2025
Restaurant Manager
Raising Cane's Chicken Fingers
07.2023 - 04.2024
Patrol Officer
Flagstaff Police Department
09.2021 - 06.2023
Shift Lead
Dutch Bros
05.2021 - 10.2021
Shift Manager
Raising Cane's Chicken Fingers
11.2019 - 05.2021
General Manager
Chipotle Mexican Grill
01.2019 - 11.2019
Apprentice
IBEW 640, Electrical Union
08.2018 - 01.2019
Route Manager
Aptive Environmental
01.2018 - 08.2018
Server/Bartender
The Old Spaghetti Factory
01.2017 - 12.2019
Certification -
NASM Certified Personal Trainer Course
Certification - Law Enforcement
Arizona Western College - LETA
High School Diploma -
Westwood High School
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