Demonie Salmon
Customer Service Rep
Hudson Falls,New York
Summary
Experienced Supervisor/Customer Services Rep with a proven track record of managing teams and achieving exceptional results. Demonstrated ability to identify and resolve issues quickly and efficiently, while maintaining a high level of customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service and Tech Support Representative
Alorica
Kingston
04.2021 - 07.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Troubleshot customer inquiries related to software and hardware issues.
- Provided technical assistance to customers through phone, email and chat support.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Supervisor
R&L Wholesale and Retail Ltd
Old Harbour
06.2023 - 01.2024
- As a wholesale Supervisor, I organize staff and control the flow of goods within a wholesale business
- I am often responsible for negotiating with manufacturers and other suppliers, stock control, finance, storage, transport, and the sale and marketing of wholesale and retail goods.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 5 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
Education
HIGH SCHOOL DIPLOMA -
Tacius Golding High School
HIGH SCHOOL DIPLOMA -
Distinction College
Skills
- Data Analytics
- Process Improvement
- Call Management
- Problem Resolution
Languages
English
First Language
References
References available upon request.
Timeline
Supervisor
R&L Wholesale and Retail Ltd
06.2023 - 01.2024
Customer Service and Tech Support Representative
Alorica
04.2021 - 07.2023
HIGH SCHOOL DIPLOMA -
Tacius Golding High School
HIGH SCHOOL DIPLOMA -
Distinction College