Serenity Jermyn
Biloxi,MS
Summary
Dynamic Night Manager at Food Giant with a proven track record in enhancing customer satisfaction and operational efficiency. Expert in conflict resolution and cash handling, I successfully trained staff and implemented best practices, resulting in improved service quality and streamlined nightly operations. Committed to maintaining high standards of safety and cleanliness.
Overview
2
2
years of professional experience
Work History
Night Manager
Food Giant
Biloxi, MS
04.2024 - Current
- Supervised night operations to ensure optimal store performance and customer satisfaction.
- Implemented efficient cash handling procedures, enhancing accuracy in nightly financial reporting.
- Addressed customer inquiries and concerns promptly, fostering a positive shopping experience.
- Monitored store cleanliness standards, ensuring compliance with health and safety regulations.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Trained and mentored new and existing staff to achieve best practices.
Education
No Degree - Music Education
MGCCC
Perkinston, MSHigh School Diploma -
Biloxi High School
Biloxi, MS05.2025
Skills
- People management
- Security awareness
- Reservations management
- Complaint handling
- Customer service focus
- Customer service
- Time management expertise
- Conflict resolution
Accomplishments
In my senior year of high school, 2025, I tried out and made drum major for the band.
I’ve also volunteered to help with instrument fitting at Vancleave Elementary in March 2026.
Timeline
Night Manager
Food Giant
04.2024 - Current
No Degree - Music Education
MGCCC
High School Diploma -
Biloxi High School