Summary
Skills
Work History
Education
References
Overview
Generic

Skylar Dion

Chesapeake,VA

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills

  • Document Management
  • Project Design
  • Reports Analysis
  • Interpersonal Communication
  • Multitasking and Organizing
  • Continuous Improvement

Work History

Processor

Mantis Funding
West Palm Beach, FL
10.2018 - 03.2020
  • Provided assistance to underwriters in the review process of loans.
  • Conducted credit checks on applicants to determine financial stability.
  • Prepared closing documents for approved loans according to company procedures.
  • Compiled data for monthly performance analysis reports for senior management.
  • Maintained strong relationships with internal departments such as underwriting and funding teams.
  • Ensured proper security measures were taken when handling sensitive customer data.
  • Responded promptly to inquiries from customers regarding their loans status or any other related issues.
  • Ensured compliance with all applicable regulations, laws, and guidelines.

Technical Support Representative

Teleperformance
Fort Lauderdale, FL
09.2018 - 10.2018
  • Troubleshot customer inquiries related to software and hardware issues.
  • Resolved escalated customer service issues in a timely manner.
  • Diagnosed system errors and implemented solutions to resolve them.
  • Maintained detailed records of customer interactions and transactions.
  • Monitored customer feedback to ensure high levels of satisfaction.
  • Ensured compliance with company policies and procedures regarding technical support operations.
  • Recommended upgrades or additional features that could enhance user experience.
  • Utilized remote access tools to connect remotely with customers' systems when necessary.
  • Provided technical assistance to customers through phone, email and chat support.

Education

GED -

Norfolk State University
Norfolk, VA
12-2023

References

References available upon request.

Overview

1
1
year of professional experience

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Skylar Dion