Rena Alioglu
New York,NY
Summary
Salesforce Certified Administrator with hands-on project experience configuring Salesforce, managing user access, maintaining data, creating reports and dashboards, and translating business requirements into practical CRM solutions. Background in customer support, high-value order fulfillment, e-commerce operations, and troubleshooting in fast-paced environments.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Lead Hostess
LenLen
New York, NY
09.2025 - Current
- Coordinate reservations, seating plans, and guest flow in a high-volume restaurant while communicating with guests, servers, and management.
- Train and support host-team members, resolve guest concerns, and adjust operations in response to changing business needs.
Co-Founder and E-Commerce Operations
Why Love Jewelry
01.2023 - Current
- Manage product listings, customer orders, fulfillment, and customer communication across Etsy and Shopify while maintaining accurate product, pricing, and inventory information.
- Coordinate packaging, shipping, sales review, and promotional decisions for the online jewelry business.
Wholesale Order and Shipping Coordinator
Eddie and Co.
09.2023 - 06.2025
- Served as the primary contact for out-of-state wholesale customers, receiving and coordinating jewelry orders frequently valued at $100,000 or more.
- Managed the complete order lifecycle from requirements and merchandise assembly through accuracy checks, record maintenance, packaging, shipping, delivery updates, and issue resolution.
Lead Hostess
Boucherie
New York, NY
01.2020 - 01.2023
- Managed reservations and guest flow while collaborating with the service team and management to address guest needs and maintain service standards.
Education
The Acting Studio - Meisner Technique Training
The Acting Studio
New York, NY01.2018
New York Film Academy - Acting on Camera Program
New York Film Academy
New York, NY01.2014
High School Diploma -
School No. 66
Bishkek, KyrgyzstanSkills
- User Access Fundamentals
- Object Relationships
- User management
- Profiles
- Permission sets
- Roles
- OWD
- Sharing rules
- Custom objects and fields
- Relationships
- Record types
- Page layouts
- Lightning App Builder
- Flow
- Validation rules
- Reports
- Dashboards
- Data Loader
- Dataloaderio
- Leads
- Opportunities
- Cases
- Products
- Assignment rules
- Escalation rules
- Data import/export
- Duplicate management
- Microsoft Excel
- Formulas
- End-user support
- Troubleshooting
- Data integrity
- Technical documentation
Projects
Salesforce Administrator Project | Jewelry Wholesale CRM, 01/01/26
Gathered business requirements and designed a shared Salesforce solution for two jewelry companies with overlapping customers, employees, and operations., Configured users, roles, permission sets, OWD, sharing rules, custom fields, relationships, record types, page layouts, and Lightning pages., Built lead and case-management processes using lead conversion, assignment and escalation rules, Web-to-Lead, Email-to-Case, validation rules, and Flow., Created reports and dashboards and performed data import, export, field mapping, data-cleaning, and duplicate-management exercises using Data Loader and dataloader.io.
Certification
Salesforce Certified Platform Administrator - August, 2026
Languages
- English
- Turkish
- Russian
Timeline
Lead Hostess
LenLen
09.2025 - Current
Wholesale Order and Shipping Coordinator
Eddie and Co.
09.2023 - 06.2025
Co-Founder and E-Commerce Operations
Why Love Jewelry
01.2023 - Current
Lead Hostess
Boucherie
01.2020 - 01.2023
The Acting Studio - Meisner Technique Training
The Acting Studio
New York Film Academy - Acting on Camera Program
New York Film Academy
High School Diploma -
School No. 66