RENA ANDERSON
KINGMAN,AZ
Summary
To obtain a position as a eligibility interviewer where I can utilize interviewing skills to issue correct and timely benefits.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pro Associate
The Home Depot
02.2022 - Current
- Educated members and customers on new products, services and discounts to promote additional sales.
- Took phone calls to book tee times and answer questions pertaining to golf operations.
- Performed general shop upkeep duties by cleaning surfaces, restocking displays and emptying trash receptacles .
- Operated cash register to accept cash, credit card and gift card payments.
Eligibility Worker Supervisor I
San Bernardino County
10.2016 - 08.2021
- Supervise CWCF Continuing and Intake cases
- Read an average of 51 cases per month for Intake, CWCF, GR, and MC
- Review, assign, and control Exemplar triggers, RE appointments, and SAR 7’s
- Lead for the Task Management Taskforce for Region 5
- Write WPE’s and corrective action plans (WPIP)
Eligibility Worker III
CW/CF Continuing
08.2016 - 10.2016
- EW III In-Charge over, Read an average of 65 cases per month
- Review, assign, and control Exemplar triggers
- Train and mentor EW’s
- Develop corrective action for EW’s
Eligibility Worker II- Acting Eligibility Worker Supervisor I
San Bernardino County
09.2014 - 08.2015
- Supervised both Intake and Continuing CW/CF units
- Reviewed, analyzed, and collected data from SMART to develop CAP
- Review, assign, and control Exemplar triggers
Eligibility Worker II
San Bernardino County
03.2012 - 08.2014
- Determine ongoing eligibility for CW/CF programs
- Manage the CW schedule and Outlook emails from workers and the CSC
- Maintain confidentiality of sensitive and privileged information
- Participate in problem solving practices by figuring out what is needed for each case
Education
Bachelor’s of Science - Criminal Psychology
Kaplan University
Fort Lauderdale, FLSupervisor Development Program - undefined
Management Leadership Academy
San Bernardino, CA2014
Skills
- Item Scanning
- Available Nights, Weekends and Holidays
- Safety and Cleanliness Standards
- Meeting Sales Goals
- Microsoft Access
- Admissions Screening
- Verbal and Written Communication
- Critical Thinking
- Data Entry
- Applicant Interviewing
Certification
Basic Life Saver Certification
Timeline
Pro Associate
The Home Depot
02.2022 - Current
Eligibility Worker Supervisor I
San Bernardino County
10.2016 - 08.2021
Eligibility Worker III
CW/CF Continuing
08.2016 - 10.2016
Eligibility Worker II- Acting Eligibility Worker Supervisor I
San Bernardino County
09.2014 - 08.2015
Eligibility Worker II
San Bernardino County
03.2012 - 08.2014
Bachelor’s of Science - Criminal Psychology
Kaplan University
Supervisor Development Program - undefined
Management Leadership Academy