Rena Christoffersen

• Planning and delivering effective instruction across various subjects and grade levels
• Assessing and monitoring student progress
• Providing individualized support and intervention as needed
• Managed a highly structured, safe classroom while teaching up to twenty-five students

• Planning and delivering effective instruction across various subjects and grade levels
• Assessing and monitoring student progress
• Managed a highly structured, safe classroom while teaching up to twenty-five students

• Created and taught daily lesson plans and activities for children ages 2-8.
• Work closely with parents on the growth and development of each child.
• Prepared daily activities to help each child grow and learn with counting and reading.
• Organize daily operations while keeping accounting, bookkeeping, and records up to date.
• Educated every child on cleanliness, manners, and etiquette.
• Built strong relationships with parents and children.

• Managed and led the installation of new processes and systems for the underwriting department.
• Consulted and met with management and personnel to identify, define, and document business objectives, operational procedures, and requirements.
• Completed Foundations of Business Analysis courses.
• Gathered requirements for system developers.

· Worked as a liaison between the underwriting department and agents to gather requirements for policy issue.

· Managed, implemented, and created a Confluence system to update and obtain application requirements.

· Managed and trained administrators and agents on the confluence system.

· Utilized Microsoft Excel, Salesforce, and lotus notes systems to manage all pending policies.

· Reached monthly NFYC issue of $250,000 and a daily record for $35,000 in NFYC issued.

• Utilized Web Workflow and Mainframe systems while performing risk analysis and analyzing life insurance applications.
• Pulled and reviewed MIB, Motor vehicle, and pharmaceutical reports on applications while using knowledge of medical terminology.
• Participated and excelled in documenting reinstatement and referral procedures.
• Completed all underwriting policy issue tasks on life applications.

• Provide supervision, perform quality reviews, and facilitate meetings for up to 20 employees.
• Trained employees on life and annuity applications on the mainframe systems.
• Assisted the manager with meetings and built a strong relationship with the underwriting department.
• Completed system testing during weekly version installs while making sure time service goals were met.

• Handled set up on disability, Medicare, and annuity applications while analyzing policyholder information.
• Completed data entry and administrative duties on over 100 new applications daily.
• Utilized mainframe systems while exceeding production with an exceptional quality of work.