Rena Eravi
Victoria,TX
Summary
With a proven track record at Gonzales County Sheriff’s Office, I excel in physical security and fostering teamwork. My expertise includes implementing loss prevention strategies and enhancing asset recovery, leading to a significant reduction in vulnerability. Skilled in surveillance systems and incident reporting, I consistently achieve key asset protection goals through effective collaboration and policy enforcement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assets Protection
Walmart
05.2024 - Current
- Played a key role in the onboarding process for new team members, ensuring thorough understanding of company policies and asset protection best practices.
- Optimized staffing levels to ensure adequate coverage during peak hours, effectively minimizing asset vulnerability during high-traffic periods.
- Served as a liaison between the assets protection team and upper management, communicating progress updates on key initiatives and responding to inquiries as needed.
- Developed strong relationships with store management, fostering an atmosphere of trust and collaboration for asset protection initiatives.
- Prevented potential losses by identifying areas of vulnerability within the organization and developing targeted action plans for improvement.
- Implemented preventative measures to guard against internal theft, including employee education programs and strict access controls.
- Enhanced security measures by implementing effective surveillance strategies and utilizing advanced technology.
Service Technician
Victory GMC
09.2020 - 11.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Evaluated systems according to predetermined checklist and noted issues.
Mosquito Control Technician
Victoria Health Department
09.2019 - 03.2023
- Assisted in the development of comprehensive mosquito control plans based on data analysis and best practices.
- Reduced mosquito population by applying targeted chemical treatments to breeding sites.
Lube Technician
Walmart
10.2019 - 11.2020
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Checked fluids, tires, brakes, and other systems as part of Number-point inspection.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
Security Guard
Zapata Security
06.2019 - 08.2019
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
CSA
Lowe's
03.2019 - 08.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
Driver Helper
UPS
11.2018 - 12.2018
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Prevented damage to packages and products by correctly securing loads.
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
Jail Sergeant
Gonzales County Sheriff’s Office
12.2013 - 09.2018
- Assisted with budget planning for the jail facility by monitoring supply inventory levels and making cost-effective purchasing decisions.
- Trained new officers in jail operations, safety protocols, and crisis management techniques to improve overall team performance.
- Increased staff morale through regular recognition of outstanding performance and fostering a positive work environment.
- Addressed inmate grievances through fair and impartial investigations, resulting in the timely resolution of conflicts.
- Ensured accurate record-keeping for inmate information, including medical records, work assignments, and disciplinary actions.
- Enhanced inmate security by conducting thorough headcounts and cell inspections.
- Developed emergency response plans to address potential crises within the jail facility, ensuring staff preparedness for critical situations.
- Collaborated with other law enforcement agencies to facilitate efficient prisoner transfers and extraditions.
- Improved staff communication through daily shift briefings and updates on inmate behavior and facility needs.
- Maintained order in the facility by addressing inmate behavioral issues promptly and effectively.
- Supervised the transportation of inmates to court appearances or medical appointments, ensuring safety and security during offsite visits.
- Promoted a safe environment by enforcing jail policies and procedures consistently among all staff members.
- Reduced contraband incidents by implementing strict search procedures for inmates and visitors.
- Implemented mental health support programs for inmates, resulting in reduced incidents of self-harm or violence within the facility.
- Resolved issues and disputes between inmates professionally and respectfully.
- Monitored and confirmed compliance with safety standards and regulations.
- Responded to emergency situations and provided first aid following facility guidelines.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Completed daily work report sheets and delegated tasks to employees.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Documented inmate behavior and activities in logbooks.
- Assisted in intake and release of inmates.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
Education
N/A - General Studies
Animas High School
Animas, NMN/A - Criminal Justice
Coastal Bend College
Beeville, TXGED -
Coastal Bend College
Beeville, TX05.2001
Skills
- Physical Security
- Incident Reporting
- Access Control
- Policy Enforcement
- Surveillance systems
- Case report writing
- Loss prevention strategies
- Asset recovery
- Teamwork and Collaboration
- Customer Service
Certification
FTO Trainer
Timeline
Assets Protection
Walmart
05.2024 - Current
Service Technician
Victory GMC
09.2020 - 11.2023
Lube Technician
Walmart
10.2019 - 11.2020
Mosquito Control Technician
Victoria Health Department
09.2019 - 03.2023
Security Guard
Zapata Security
06.2019 - 08.2019
CSA
Lowe's
03.2019 - 08.2019
Driver Helper
UPS
11.2018 - 12.2018
Jail Sergeant
Gonzales County Sheriff’s Office
12.2013 - 09.2018
N/A - General Studies
Animas High School
N/A - Criminal Justice
Coastal Bend College
GED -
Coastal Bend College
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