Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rena Higgins

Vidalia,LA

Summary

Dedicated accountant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Natchez Auto Ventures

Brett Oubre
09.2021 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Expedited invoice processing times by accurately entering financial data into accounting systems.
  • Applied mathematical abilities to calculate and check figures in accounting systems.
  • Maintained inventory of office supplies and placed orders.
  • Maintained accurate inventory records while supporting physical inventory counts and adjustments as required.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer records, facilitating accurate invoicing and prompt payment receipt.
  • Managed a high volume of invoices, prioritizing payment schedules to optimize cash flow and maintain strong vendor relations.

Lead Key Holder

Dollar General
05.2020 - 09.2021
  • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
  • Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
  • Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
  • Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
  • Contributed to team-building efforts by fostering positive relationships with coworkers and promoting a collaborative work environment.
  • Assisted in training new key holders, ensuring they were well-versed in company policies and procedures.

Education

High School Diploma -

Monterey High School
Monterey, LA
05.2012

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Customer service excellence
  • Payment Processing
  • Conflict Resolution
  • Inventory Management
  • Invoice Processing
  • Payment posting
  • Statement Review
  • Bank Deposits

Timeline

Natchez Auto Ventures

Brett Oubre
09.2021 - Current

Lead Key Holder

Dollar General
05.2020 - 09.2021

High School Diploma -

Monterey High School

Similar Profiles

CREATE PROFILE
Rena Higgins