RENA MARIA EBRON
Baltimore,Maryland
Summary
Property management and delinquency specialist with hands-on experience in rent collection, payment-plan coordination, lease enforcement, and tenant account management. Supports clear tenant communication, accurate recordkeeping, and eviction steps that follow Pennsylvania rental law while helping protect cash flow and property operations.
Overview
12
12
years of professional experience
Work History
PROPERTY MANAGEMENT SPECIALIST
AllLeased Up
Philadelphia, PA
11.2014 - Current
- Coordinated preventive maintenance schedule and directed daily maintenance operations
- Scheduled lawn management, planting and general upkeep to maintain pleasant appearances
- Adhered to applicable federal laws, rules and regulations relating to rental agreements, tenant rights and maintenance issues
- Managed tenant files, financial accounts and maintenance histories
- Monitored leasing terms and conditions, making periodic adjustments to standard leases
- Maintained rent collection and deposits
- Handled operational oversight for properties, setting budgets and supervising office staff
- Liaised with utility companies and alternative energy providers to coordinate sustainable and cost-effective energy solutions
- Monitored market rates and continually established rental promotions to maintain competitive pricing
- Completed background checks, monitored credit histories and assessed overall rental eligibility to properly process rental application
- Conducted unit move-out inspections to identify necessary repairs and record damages
- Mitigated unit vacancies with proactive lease renewals, frequent rental promotions and tenant rewards programs
Delinquency Manager (Multi-site)
One Wall Communities
Middle River , MD
05.2026 - 10.2026
- Managed monthly rent fee accounting
- Enforced monthly rent fee collection
- Prepared accounts for legal proceedings
- Facilitated delinquency hearings and evictions proceedings
- Managed community operations for One Wall Communities housing programs and resident services.
- Managed daily operations for community housing services at One Wall Communities.
- Coordinated resident services and responded to community concerns.
- Reviewed policies to support compliance and consistent service delivery.
- Monitored budgets, supplies, and vendor requests for site needs.
- Resolved conflicts and supported safe, respectful community environment
TENANT DELINQUENCY/EVICTION SPECIALIST/LEGAL LIAISON
OCF Realty LLC
Philadelphia, PA
12.2023 - 05.2026
- Contact tenants with delinquent rent to discuss payment options and negotiate payment plans
- Monitor and manage tenant rent payment plans
- Maintain open and professional communication with tenants regarding their delinquencies, providing clear explanations of the payment process and consequences of non-payment
- Initiate and oversee the eviction process in accordance with PA tenant laws and regulations, working closely with legal counsel when necessary
- Attend court proceedings related to tenant evictions
- Stay updated on PA's eviction laws, regulations, and tenant rights to ensure all actions taken are legally sound and ethical
- Maintain accurate and thorough records of all communication, payment arrangements, and eviction proceedings
- Generate regular reports detailing tenant delinquency status, collection efforts, and eviction outcomes for property management and executive teams
- Coordinate with property managers to address tenant concerns and find resolutions to potential issues that may contribute to delinquencies
- Provide exceptional customer service to tenants, addressing inquiries and concerns professionally and efficiently
ASSISTANT PROPERTY MANAGER
Oak Hill Condominium Association
Penn Valley, PA
06.2022 - 12.2022
- Identified unit maintenance, cleaning and repair needs with routine inspections
- Maintained accurate files for rent payments, delinquency reports and move-in and move-out inspections
- Kept property looking professional and clean with oversight of regular grounds maintenance
- Resolved tenant conflicts and complaints with exceptional communication skills
- Tracked tenant billing, expenses and vendor payments to assist with accounting for Oak Hill Condominium Association
- Communicated with residents to address concerns regarding renovation, or maintenance requests and implemented timely resolutions to foster satisfaction
- Monitored common areas and facility grounds to identify and resolve safety hazards or unsightly groundskeeping issues
- Managed A/P and A/R functions, verifying submission of corporate invoices and monitoring petty cash funds
- Coordinated tenant orientation and move-in, personally welcoming each individual or family and hosting various events
- Drafted newsletters and statements to provide community news and updates for residents
- Communicated with maintenance team to coordinate schedules, plan workflow and arrange preventive maintenance plans
ASSISTANT PROPERTY MANAGER
Alterra Property Group
Philadelphia, PA
03.2019 - 03.2020
- Reviewed newly generated or signed leases for completion, accuracy and compliance with guidelines
- Tracked original leases and renewal contracts for tenants
- Communicated with maintenance team to coordinate schedules, plan workflow and arrange preventive maintenance plans
- Expedited repair requests for tenants, working with maintenance teams and outside vendors to handle needs
- Arranged and executed community inspections and tours to monitor condition of units, identify repair needs and plan maintenance activities
- Resolved tenant conflicts and complaints with exceptional communication skills
- Highlighted properties via tours focused on showcasing benefits, overcoming objections and building connections
- Developed and documented emergency response and evacuation plans and followed protocols for posting exit strategies and guidelines
- Communicated with residents to address concerns regarding rent, leasing options, or maintenance requests and implemented timely resolutions to foster satisfaction
- Tracked tenant billing, expenses and vendor payments to assist with accounting for property group
- Promoted occupancy using online rental boards and social media platforms
INTERIM GUEST SERVICES MANAGER
Urban Perch Boutique Hotel
Philadelphia, PA
03.2019 - 03.2020
- Details Furnished Upon Request
ACCOUNT MANAGER
National Corporate Housing
Philadelphia, PA
06.2018 - 03.2019
- Details Furnished Upon Request
Education
AA LEGAL STUDIES/PARALEGAL STUDIES CERTIFICATION -
Bucks County Community College
USA10-2025
ASSOCIATE IN BUSINESS MANAGEMENT -
Guyenned Mercy University
PA12-2018
Skills
- Customer relations, Documentation management, Team collaboration, Continuous improvement, Analytical thinking, Expert problem solving, Quality assessment, Quality assurance
- Proficient in various property management, bookkeeping platforms, Management collaboration, Advanced communication, Root-cause analysis, Emergency response, Risk management, Compliance monitoring, Vendor relations, Business reporting, Westlaw
- Eviction law compliance
- Rent delinquency management
- Court filing procedures
- Lease enforcement
- Tenant payment plans
- Property management
- Delinquency reporting
- Lease administration
- Rent collection
- Conflict resolution
- Effective communication
- Attention to detail
- Negotiation skills
- Customer service
- Documentation review
- Tenant negotiation
- Lease interpretation
- Fair housing regulations
- Case preparation
- State eviction laws
- Deposition briefings
- Document statements
- Legal Discovery
- Written communication
Personal Information
Title: DELINQUENCY/EVICTION SPECIALIST
Timeline
Delinquency Manager (Multi-site)
One Wall Communities
05.2026 - 10.2026
TENANT DELINQUENCY/EVICTION SPECIALIST/LEGAL LIAISON
OCF Realty LLC
12.2023 - 05.2026
ASSISTANT PROPERTY MANAGER
Oak Hill Condominium Association
06.2022 - 12.2022
ASSISTANT PROPERTY MANAGER
Alterra Property Group
03.2019 - 03.2020
INTERIM GUEST SERVICES MANAGER
Urban Perch Boutique Hotel
03.2019 - 03.2020
ACCOUNT MANAGER
National Corporate Housing
06.2018 - 03.2019
PROPERTY MANAGEMENT SPECIALIST
AllLeased Up
11.2014 - Current
AA LEGAL STUDIES/PARALEGAL STUDIES CERTIFICATION -
Bucks County Community College
ASSOCIATE IN BUSINESS MANAGEMENT -
Guyenned Mercy University