Summary
Work History
Education
Skills
Timeline
Generic

Rena Mckee

Customer Service
Fort Worth,TX

Summary

Efficient office secretary with proven expertise in scheduling appointments and maintaining accurate records. Known for attention to detail and effective communication, driving smooth office operations and supporting administrative efficiency.

Work History

Office Secretary

Eastren Hills Highschool
Fort Worth, TX
  • Managed daily office operations, ensuring efficient workflow and communication among staff.
  • Coordinated appointments, meetings, and events to optimize scheduling for administrators.
  • Maintained accurate student records using school management software for data integrity.
  • Assisted in preparation of reports and documentation for administrative review processes.

Customer Service Representative

Verizon
Fort Worth, TX
  • Assisted customers in troubleshooting technical issues related to products and services effectively.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer inquiries through multiple communication channels, ensuring a positive experience.
  • Processed orders and account modifications accurately to enhance customer satisfaction.

Call Center Representative

DHL Supply Chain
Fort Worth, TX
  • Maintained composure during high-pressure situations while delivering exceptional support consistently.
  • Collaborated with team members to streamline processes and improve service delivery efficiency.
  • Utilized CRM systems to track interactions and maintain up-to-date customer records.

Education

Bachelor of Arts -

Champions School Of Real Estate
Fort Worth, TX

High School Diploma -

Corsicana High School
Corsicana, TX

Associate of Arts -

TCC
Fort Worth, TX

Skills

  • Scheduling appointments
  • File management
  • File organization
  • Reception oversight

Typing speed

10-key entry

Database entry

Verbal and written communication

Presentation creation

Data verification

Customer service

Keyboarding skills

Phone etiquette

Accounts payable

Task prioritization

Complex Problem-solving

Contract administration

Account reconciliations

Office supply inventory

Office correspondence

Filing experience

Phone reception

Letter writing

Clerical support

Filing and data archiving

Office management

Microsoft office

Multitasking and time management

Timeline

Associate of Arts -

TCC

Office Secretary

Eastren Hills Highschool

Customer Service Representative

Verizon

Call Center Representative

DHL Supply Chain

Bachelor of Arts -

Champions School Of Real Estate

High School Diploma -

Corsicana High School

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Rena MckeeCustomer Service