RENAD ABDELHAY
Milwaukee,WI
Summary
Thorough Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Emergency Service Technician
Aurora St. Luke's Medical Center
05.2021 - Current
- Provide life support care and first aid treatment
- Obtain and maintain IV’s and labs from patients
- Triage patients upon entry to emergency department
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Certified Nursing Assistant
Aurora St. Luke's Medical Center
08.2020 - 05.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Certified Nursing Assistant
Maple Ridge Health Services
08.2018 - 08.2020
- Maintained patient stability by obtaining vital signs and weight
- Updated patient information through charting
- Provided hands-on nursing care in an 80-bed nursing care facility under direct RN supervision, adhering to medical center policies and procedures
- Managed and maintained patient rooms, shared-living areas, and nursing stations
Customer Service Associate
Walgreens
09.2017 - 08.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
Education
Associate’s - IT Web and Software Development
Milwaukee Area Technical College
Milwaukee, WI05.2024
Skills
- Python
- Data Entry
- Arabic
- Ability to work as a team and/or independently
- SQL Server
- Data Analysis
- Windows Operating System
- JavaScript
- Troubleshooting
- R
- C#, C, C
- HTML, XML, CSS
Certification
- Data Analyst Training - Est. Oct - 2023
Languages
Arabic
Native or Bilingual
Timeline
Emergency Service Technician
Aurora St. Luke's Medical Center
05.2021 - Current
Certified Nursing Assistant
Aurora St. Luke's Medical Center
08.2020 - 05.2021
Certified Nursing Assistant
Maple Ridge Health Services
08.2018 - 08.2020
Customer Service Associate
Walgreens
09.2017 - 08.2018
Associate’s - IT Web and Software Development
Milwaukee Area Technical College
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