Renada Jenkins
Cordova,TN
Summary
Healthcare Quality Executive with 20+ years of progressive leadership driving enterprise Quality, Patient Safety, and Performance Improvement programs across acute care, behavioral health, correctional health, and community-based systems. Expert in QAPI governance, regulatory readiness, risk management, data analytics, and clinical outcomes improvement. Proven record of zero-deficiency surveys, sustained accreditation success, and measurable improvements in patient safety, satisfaction, and operational performance. Trusted partner to executive leadership and governing bodies.
Overview
1
1
Certificate
28
28
years of professional experience
Work History
Charge Nurse
Tennessee Department of Corrections
Tennessee
01.2025 - Current
- Supported quality and patient safety initiatives in a high-risk correctional healthcare environment.
Director of Quality Improvement & Risk Management
Delta Specialty Hospital
Memphis, TN
01.2025 - 03.2026
- Directed enterprise-wide Quality and Patient Safety Programs, ensuring continuous CMS and Joint Commission readiness with zero survey deficiencies.
- Led hospital QAPI governance, including Quality Council, Medical Executive Committee, and Governing Body reporting.
- Redesigned patient complaint and grievance workflows, resulting in a 30% increase in Press Ganey patient satisfaction scores.
- Oversaw sentinel event investigations, RCAs, FMEAs, and corrective action planning for high-risk events.
- Developed and monitored quality dashboards and KPIs (HBIPS, infection rates, restraints/seclusion, readmissions).
- Implemented infection prevention initiatives, achieving a 20% reduction in healthcare-associated infections.
- Partnered with executive leadership to align quality initiatives with organizational strategy, contracts, and budgets.
- Promoted a Just Culture, increasing incident reporting and system-level improvements.
Evening Assistant Director of Nursing
Lakeside Psychiatric / Behavioral Health Hospital
Memphis, TN
09.2023 - 12.2025
- Supported Quality, Patient Safety, and Regulatory Compliance across inpatient psychiatric and substance use programs.
- Conducted documentation audits, treatment plan reviews, and safety rounds to identify quality gaps and improvement opportunities.
- Led quality improvement initiatives related to restraint/seclusion reduction, medication safety, and infection control.
- Collaborated with Quality and Medical Leadership to address performance metrics and implement corrective actions.
- Served as Administrator-on-Call, managing quality risks, grievances, and adverse events.
Registered Nurse – ICU & Emergency Department
Regional One Health / Elvis Presley Trauma Center
Memphis, TN
07.2021 - 12.2025
- Supported quality initiatives through accurate documentation, protocol adherence, and participation in performance improvement reviews.
- Provided frontline insight into patient safety risks, supporting meaningful quality improvement strategies.
Manager of Quality Improvement
Methodist University Hospital
Memphis, TN
08.2020 - 07.2022
- Led cross-functional teams to design and implement enterprise quality improvement initiatives, resulting in a 40% improvement in key quality metrics.
- Directed internal audits, tracers, and mock surveys to maintain CMS and Joint Commission compliance.
- Applied RCA, FMEA, Lean Six Sigma, and PDSA methodologies to eliminate systemic performance gaps.
- Developed executive-level quality dashboards and KPI reports to support data-driven decision-making.
- Led rollout of a Quality Management System (QMS), improving real-time documentation accuracy and reducing falls, CAUTIs, and CLABSIs.
- Educated clinical leaders and frontline staff on quality standards and continuous improvement practices.
Community Health / Mobile Integrated Health Nurse
Memphis Fire Department
Memphis, TN
04.2015 - 08.2021
- Led quality-focused community health initiatives reducing unnecessary ED utilization and improving care coordination.
- Ensured compliance with documentation, HIPAA, and grant requirements.
Manager of Utilization Review
Methodist University Hospital
Memphis, TN
01.1999 - 07.2020
- Managed utilization review and medical necessity programs supporting quality outcomes, LOS optimization, and cost-effective care.
- Collaborated with interdisciplinary teams to reduce avoidable days and prevent readmissions.
- Ensured compliance with CMS, NCQA, and URAC standards.
Education
Bachelor of Science in Nursing - Nursing
Bachelor of Science in Business Administration - Organizational Leadership
Master of Science -
Family Nurse Practitioner (FNP) student with an expected graduation date of November 11,2026, and eligible for national board certification upon graduation. Seeking an opportunity to begin my advanced practice nursing career prior to graduation and transition into an FNP role upon completion of the program, and dedicated to providing patient -centered, evidence-based care that is a great contribution to a collaborative healthcare team.
Master of Science in Nursing - Nursing
11.2026
Skills
Quality Assessment & Performance Improvement (QAPI)
Enterprise Quality Governance
CMS, Joint Commission & DNV Accreditation
Patient Safety & Risk Management
Root Cause Analysis (RCA) & FMEA
Lean Six Sigma / PDSA
KPI & Dashboard Development (HBIPS, HEDIS, LOS)
Infection Prevention & HAI Reduction
Grievance & Patient Experience Oversight
Data Analytics & Executive Reporting
Just Culture Implementation
Clinical Documentation & Audit Readiness
Certification
- Registered Nurse – Tennessee
- BLS / ACLS – American Heart Association
- Crisis Prevention Institute (CPI)
- Handle With Care
- Leadership Training Certification – Senn Delaney
- Daisy Award Recipient
- Employee of the Year
Timeline
Charge Nurse - Tennessee Department of Corrections
01.2025 - Current
Director of Quality Improvement & Risk Management - Delta Specialty Hospital
01.2025 - 03.2026
Evening Assistant Director of Nursing - Lakeside Psychiatric / Behavioral Health Hospital
09.2023 - 12.2025
Registered Nurse – ICU & Emergency Department - Regional One Health / Elvis Presley Trauma Center
07.2021 - 12.2025
Manager of Quality Improvement - Methodist University Hospital
08.2020 - 07.2022
Community Health / Mobile Integrated Health Nurse - Memphis Fire Department
04.2015 - 08.2021
Manager of Utilization Review - Methodist University Hospital
01.1999 - 07.2020
University of Memphis - Bachelor of Science in Nursing, Nursing
Bethel University - Bachelor of Science in Business Administration, Organizational Leadership
Walden University - Master of Science,
Walden University - Master of Science in Nursing, Nursing