Renade Williamson
Tampa,USA
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project Manager
Optum
11.2021 - Current
- Directed comprehensive multi-site clinic operations (Tampa and Orlando) by leading all critical administrative and financial facets, including payroll, clinic budgets, KPI’s, and streamlining procurement-related office expenses and vendor management. Collaborated with cross-functional teams to oversee core administrative functions, such as physician on-call scheduling, new employee and clinician onboarding and training, coordination of meetings and clinic functions, and the execution of EMR Implementation and training initiatives
- Achieved a 26% improvement in quality metrics, securing superior patient outcomes and maintaining adherence to company policies and compliance. This improvement stemmed from a comprehensive workflow improvement
- Met routinely with medical directors or leading physicians to ensure alignment of operational efficiencies with practice growth strategies.
Operations Manager
The Key
02.2021 - 08.2021
- Promoted to lead multi-site operations in South Carolina, driving compliance, care coordination, staff development, and KPI achievement to elevate service delivery and client satisfaction.
- Led strategic EMR implementation and conversion initiatives.
- (Remote)
Director of Operations
All Coast Outpatient Therapy Services
11.2010 - 01.2021
- Spearheaded comprehensive operational improvements that resulted in a 98% customer satisfaction rate, a 30% increase in cash flow, and a 50% improvement in documentation return time by closing key operational gaps and optimizing the revenue cycle.
- Led operations that maintained a Medicare Five-Star rating for over five years. By leading all operational facets, including P&L management and EMR implementations.
Education
Bachelor of Commerce - Business Management
University of South Africa
01.2010
Skills
- Operational efficiency management
- Risk assessment and mitigation
- Team leadership
- Cross-functional collaboration
- SaaS-based EHR deployment
- Develops strategic partnerships
- Proficient in eClinical Works
- Proficient in AllScripts
- Proficient in QuickBooks
- Paychex software proficiency
- Smartsheet proficiency
- Experienced with Microsoft Office applications
- Proficient in Google Suite
Accomplishments
- In June 2025, I was recognized for my steady leadership in the clinics.
- In 2022 and 2024, I was recognized for my performance on an implementation project.
- In 2024, I was recognized for my collaboration on an EHR implementation project.
Affiliations
- Project Management Institute Tampa Bay
Certification
- Six Sigma Green Belt
- PMP Training
Languages
English
Native or Bilingual
Timeline
Project Manager
Optum
11.2021 - Current
Operations Manager
The Key
02.2021 - 08.2021
Director of Operations
All Coast Outpatient Therapy Services
11.2010 - 01.2021
Bachelor of Commerce - Business Management
University of South Africa
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