Renadia Wise
Lake Worth
Summary
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Call Center Representative
Ob/gyn Specialist of the Palm Beaches
11.2021 - 07.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Caregiver
The Gardens at Tavares
02.2021 - 09.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
Education
Associate Degree in Nursing - Nursing
Medical Institute of Palm Beach
Greenacres City, FL07-2025
High School Diploma -
Boynton Beach Community High School
Boynton Beach, FL06-2021
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Appointment scheduling
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- CPR/AED Certification
- Class D Security License
Timeline
Call Center Representative
Ob/gyn Specialist of the Palm Beaches
11.2021 - 07.2022
Caregiver
The Gardens at Tavares
02.2021 - 09.2021
- Basic Life Support (BLS) Certification - American Heart Association.
- CPR/AED Certification
- Class D Security License
Associate Degree in Nursing - Nursing
Medical Institute of Palm Beach
High School Diploma -
Boynton Beach Community High School
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