Renae Grubb
Knoxville,TN
Summary
Dedicated dog bather ready to change professions with experience in simple computer skills and skills in customer services and building relationships with clients
Overview
10
10
years of professional experience
Work History
Dog Bather
Pet Smart
Knoxville, TN
01.2026 - 05.2026
- Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Successfully calmed anxious pets during the bathing process using proven soothing techniques.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Implemented proper sanitization procedures to maintain a clean and healthy environment for both pets and staff members.
- Assisted groomers with prepping dogs for haircuts, resulting in streamlined appointments.
- Demonstrated efficiency in managing multiple appointments simultaneously while maintaining high-quality results.
- Provided exceptional care for senior or special needs dogs, accommodating their specific requirements during bathing sessions.
Cashier
United Grocery Outlet
Knoxville, TN
05.2024 - 12.2025
- Processed customer transactions efficiently using POS systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Assisted in inventory management by restocking shelves and monitoring product levels.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Implemented cash handling procedures to minimize discrepancies and maintain accuracy.
- Trained new cashiers on register operations and customer service best practices.
- Managed daily cash drawer reconciliation to ensure financial accuracy at shift end.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Phone Sales
Total Wireless
04.2021 - 07.2023
- Processed customer transactions accurately and efficiently.
- Assisted customers with product inquiries and selections.
- Maintained cleanliness and organization of checkout area.
- Handled cash, credit, and digital payments securely.
- Learned point-of-sale systems and transaction procedures quickly.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Dog Bather
Bark Place Grooming
Knoxville, TN
03.2022 - 07.2024
- Bathed dogs using industry-standard techniques and tools to ensure cleanliness and comfort.
- Maintained grooming area cleanliness by adhering to sanitation protocols and safety guidelines.
- Assisted in drying and brushing dogs, enhancing overall grooming experience for pets.
- Communicated effectively with pet owners regarding grooming needs and care instructions.
- Learned and applied proper handling techniques for various dog breeds during bathing process.
- Collaborated with grooming staff to streamline workflow, improving efficiency during peak hours.
- Monitored dogs' behavior during grooming to ensure their safety and well-being throughout sessions.
- Developed familiarity with different shampoos and conditioners tailored to specific coat types.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Call Representative
Dial America
05.2020 - 01.2022
- Managed inbound and outbound calls, ensuring high-quality customer service.
- Utilized CRM software to track interactions and maintain accurate customer records.
- Resolved customer inquiries efficiently, providing timely solutions and support.
- Adapted quickly to product updates and changes, enhancing knowledge base for callers.
- Documented call outcomes effectively, contributing to reporting and performance metrics.
- Trained new representatives on best practices for customer engagement and communication.
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
- Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
- Boosted sales revenue through upselling relevant products and services based on customers'' needs during interactions.
- Maintained contact with customers to request referrals.
Cashier
Dollar Tree
Knoxville, TN
08.2016 - 09.2018
- Processed customer transactions accurately and efficiently.
- Assisted customers with product inquiries and selections.
- Maintained cleanliness and organization of checkout area.
- Handled cash, credit, and digital payments securely.
- Learned point-of-sale systems and transaction procedures quickly.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Central High School And Adult Education
Knoxville, TNSkills
Maintaining cleanliness
Safety measures
Patience with animals
Gentle handling
Client relationship building
Hand-eye coordination
Proper lifting techniques
Inventory ordering
Clear and effective communication
Heavy lifting
Credit and cash payments
Animal behavior
Adaptability to change
Sanitation procedures
Appointment scheduling
Professional appearance
Basic first aid
Supply replenishment
Timeline
Dog Bather
Pet Smart
01.2026 - 05.2026
Cashier
United Grocery Outlet
05.2024 - 12.2025
Dog Bather
Bark Place Grooming
03.2022 - 07.2024
Phone Sales
Total Wireless
04.2021 - 07.2023
Call Representative
Dial America
05.2020 - 01.2022
Cashier
Dollar Tree
08.2016 - 09.2018
High School Diploma -
Central High School And Adult Education