Renae Reid

• Investigated and evaluated complex auto claims to determine coverage liability, manage total loss settlements, diminished value (DV) claims, repossession claims, and unlisted vehicle claims.
• Negotiated comparative negligence issues with claimants and adverse carriers to achieve fair settlements.
• Reviewed prior loss histories to identify coverage concerns and initiated special investigation unit referrals.
• Collaborated with multiple parties to gather information, enhancing accuracy in liability determinations.
• Applied analytical skills to ensure compliance with regulations and appropriate settlement values.
• Managed negotiations for first and third-party physical damage claims while addressing excessive storage charges.
• Executed problem resolution strategies within authority guidelines, prioritizing tasks effectively.
• Documented investigations, evaluations, negotiations, and settlement decisions to ensure thorough records and compliance.

• Analyzed photos and videos of damaged vehicles to accurately assess and document damages.
• Reviewed vehicle damage assessments and created precise estimates, enhancing claims accuracy.
• Utilized industry-specific software to generate detailed damage estimates in compliance with claims standards.
• Documented claim-related information and identified prior damage for comprehensive claims processing.
• Prioritized, triaged, and approved over 21 estimates daily, identifying total loss situations.
• Reviewed state regulations and labor rates to inform claims processing decisions.
• Compiled claim-related data, ensuring accuracy in documentation and supporting efficient claims processing.
• Handled business requirements with professionalism, modifying work hours to meet demands.

• Managed 180 claims monthly, coordinating repairs and rentals to close claims within 30 days.
• Conducted thorough investigations to settle claims, acting as an intermediary between customers and insurance companies.
• Functioned as a claims representative, assessing insurance coverage by conducting interviews and managing correspondence.
• Coordinated investigations with fraud department to identify potential fraud and select files for subrogation.
• Collaborated with repair managers to ensure vehicle damage assessments matched reported loss details.
• Notified customers and claimants of liability decisions regarding claims.
• Assisted customers in uploading images and documents for review, verifying metadata to confirm loss dates.

• Established and adjusted case reserves in claims files based on anticipated costs and liabilities.liabilities.claims files based on anticipated costs and liabilities.

• Coordinated with customs and high-volume UPS account customers to process documentation for timely clearance of shipments.
• Managed UPS account by tracking packages and communicating with customs authorities for timely delivery.
• Monitored international UPS packages and addressed inquiries on delivery times and locations, ensuring timely updates for customers.
• Served as main point of contact for customers, resolving issues and providing updates on shipment status.
• Investigated lost packages and submitted detailed reports while tracking cleared and uncleared shipments for effective resolution.
• Resolved global claims by contacting UPS clients, brokers, and international contacts, documenting outcomes to enhance claims processing.
• Organized and maintained files using Microsoft Excel to ensure accurate tracking and data analysis.
• Ordered shipping supplies through UPS systems to ensure availability for operations. through UPS systems, accurately obtaining account numbers and item details.

• Trained new employees on operational procedures, improving team readiness and cohesion.
• Delivered exceptional customer service while effectively resolving conflicts and fostering teamwork.
• Ensured high-quality service through clear communication and accurate order preparation.
• Collaborated with team to streamline operations, contributing to smoother service flow.
• Maintained restaurant cleanliness to meet safety standards and ensure a welcoming environment.
• Recorded and delivered meal orders accurately, ensuring customer satisfaction.
• Managed cash register balancing at shift end to ensure financial accuracy.
• Conducted cleaning and restocking of products to maintain operational efficiency.

• Reviewed loan and grant amounts with students, providing clear guidance on eligibility to enhance understanding and facilitate decision-making.
• Educated students on qualification requirements for loans and financial aid status.
• Processed financial aid documents, maintaining organization and confidentiality throughout the copying, scanning, and shredding stages.
• Executed data entry of student information into Hillsborough County system, ensuring accuracy and completeness.
• Maintained secure filing of personal documents, including social security numbers.
• Sorted and arranged paperwork systematically for easy access. in alphabetical order to ensure efficient access.
• Ensured confidentiality of sensitive information in a secured area.