Renae Sims
Experienced contract manager with a background in staff leadership, dispute resolution, and workflow improvement. Skilled in negotiation, process standardization, and maintaining accuracy under tight deadlines.
Work History
Contract Manager
2 Years 5 Months- Negotiated contract terms and reviewed service agreements for roofing projects.
- Partnered with sales and operations teams to resolve contract discrepancies and delays.
- Standardized contract workflows to improve turnaround and approval consistency.
- Improved efficiency of contract management processes through the implementation of a centralized database system.
- Successfully managed high volumes of contracts simultaneously while meeting tight deadlines and ensuring accuracy.
- Onboarded and trained new staff to keep team efficient and prepare team members to effectively handle demands of simultaneous and large-scale contracts.
- Implemented best practices in contract management processes to ensure consistency across all departments.
- Resolved contractual disputes in a timely manner, minimizing potential risks and financial losses for the company.
- Optimized contract terms by leveraging strong negotiation skills, resulting in improved profitability.
- Hired and trained an International team in the Philippines to work remotely
Accounts Receivable Administrator
2 Years 8 Months- Managed accounts receivable workflows, facilitating accurate billing, payment application, and account reconciliation.
- Monitored aging reports to prioritize collections and reduce overdue customer balances.
- Deposits for ninety-one locations twice a week.
- Processed invoices, credits, and adjustments while maintaining clean financial records.
- Trained new team members on receivables procedures, system navigation, and invoice standards.
- Made collection calls
- Placed Liens on past due accounts
- Corporate Notary Licenses
Customer Service Specialist II
6 Years 5 Months- Resolved customer inquiries through phone, email, and chat with accurate, professional communication.
- Guided customers through product information, policies, and service procedures.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Transferred funds for customers, made loan payments
- Teller experience A/R & A/P
- CSR experience
Call Center Supervisor
3 Years 1 Month- Supervised call queues, ensuring timely handling of customer inquiries and escalations.
- Coached representatives on call quality, service standards, and issue resolution.
- Trained new hires on phone systems, workflows, and customer service procedures.
- Handled shipping claims on damaged goods with UPS & Fedex
- Supervised a team of twenty five employees
- Sales for Schools, Missionaries, & Home School
Skills
Timeline
Contract Manager
Accounts Receivable Administrator
Customer Service Specialist II
Call Center Supervisor
2024 BCR Achievement Award
When I took over the Contract Management position, the contracts were extremely behind. They had over 1,000 contracts waiting to be approved. I hired in several temp staff employees, had them trained and we all worked sixteen hour days seven days a week until we had all the contracts caught up and moving efficiently each day. We continued to keep the process flowing daily. No more contracts sitting and waiting. Out of about 2500 employees, I received the Achievement award that year.
2025 People's Choice Award
When the C-Suite asked the branch locations who is the one person at Corporate that assist you the most, many of them said it was me. They said I was the one who most often answered the phone for them and if I couldn't assist in my department, I would get them to the person who could help resolve the issue.