Renae Medrano

Strategic partner to the Chief Executive Officer, managing high-level operations and logistics.

• Manage the strategic cadence of the CEO, ensuring daily priorities and meetings are rigorously aligned with business goals.
• Leverage AI tools to streamline drafting, scheduling, and data synthesis, establishing a precedent for modern administrative efficiency.
• Liaised with board members, coordinating meeting logistics, materials distribution, and sensitive communications to facilitate effective governance.
• Executed large-scale company retreats and investor events as primary on-site operations lead, ensuring seamless coordination and attendee satisfaction.
• Managed vendor relationships and contract negotiations, optimizing spend tracking for enhanced budget accountability.
• Document company guidelines and procedures on the collaboration site to ensure decision-making protocols are updated and accessible.
• Partner with HR and IT to manage the full employee life-cycle logistics, from onboarding to exit management.
• Lead end-to-end coordination of complex ad hoc projects, including facility relocations, expansions, and closures.

• Interviewed, hired, and managed a team of administrative staff to enhance site operations.
• Trained new assistants and facility coordinators to ensure consistent service delivery across the site.
• Developed framework for site-specific onboarding processes, streamlining logistics for new hires and exiting staff.
• Functioned as the Subject Matter Expert (SME) on internal systems and processes, promoting smooth office operations.
• Hybrid role combining executive support with administrative team leadership and facility operations.
• Led multiple build-out and floor expansion projects for the Austin site.
• Planned and executed company events, including leadership off-sites, holiday parties, and family day events, ensuring seamless experiences.

• Conducted training on travel and expense policies, procedures, and systems to enhance onboarding experience for new employees.
• Coordinated complex international travel and corporate housing arrangements for C-suite executives and remote teams to ensure seamless operations.
• Managed executive calendars and scheduled appointments effectively.
• Coordinated travel arrangements and itineraries for senior leadership.
• Prepared meeting agendas and documented minutes for key discussions.

• Built and maintained strong client relationships, expanding recurring business through targeted service delivery.
• Analyzed market trends to determine growth potential and monitored sales performance to adjust business tactics.
• Established and integrated functional strategies, leveraging business expertise to align with financial and operational goals.
• Planned and managed administrative and operational functions, optimizing resource utilization to enhance overall company performance.

• Led and managed a high-volume team of 15-18 customer service representatives, responsible for all daily operations and output.
• Managed full-cycle workforce logistics, streamlining schedules, timecards, payroll, and daily attendance to optimize team efficiency.
• Maintained strict quality control processes; monitored customer calls and provided direct feedback during regular coaching sessions to improve performance.
• Formulated customer service strategies and established sales goals, driving team performance and ensuring achievement.
• Oversaw hiring process, reviewing resumes and conducting interviews to build a high-performing customer service team.
• Conducted annual employee reviews, evaluations, and managed merit increases.
• Recipient of multiple annual management awards for lowest employee churn and excellence in customer service based on external survey feedback.
• Promoted from Customer Service Representative, 1998 - 2000