Renaldo Robinson Jr
Hoschton,GA
Summary
Experienced financial services professional seeking a position with a competitive compensation package, including a base salary and commission or bonus structure. Results-driven mindset to drive business expansion, enhance market share, and exceed shareholder expectations.
Overview
12
12
years of professional experience
Work History
FINANCE & INSURANCE MANAGER
RICK HENDRICK CHEVROLET
12.2014 - Current
- Annual revenue produced of $1.86MM through coordinating sale of finance and insurance programs to customers
- Achieved company wide and individual goal of 65-72% sale of ancillary products to customers
- Work with lenders and financial institutions to provide financial services to dealership customers
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reviews customer credit applications
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Utilizes menu selling process
- Ensures necessary documentation for each deal is complete by utilizing deal checklist
- Demonstrates Company’s Core Values
- Maintain all AFIP Certifications
- Reduced risk exposure by conducting thorough credit assessments and monitoring portfolio performance.
- Implemented innovative financing solutions to secure favorable funding terms for clients with unfavorable credit history
- Led process improvements initiatives, resulting in enhanced operational efficiency within finance department.
- Provided expert advice on insurance options, tailoring coverage plans to suit individual client requirements.
- Strengthened client relationships through exceptional customer service, leading to increased retention rates.
- Increased sales productivity by providing ongoing coaching and training for team members.
- Drove regulatory compliance by staying informed on industry changes and ensuring adherence to all relevant laws and regulations.
- Enhanced revenue growth with development of new financial products and services.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Negotiated loan terms and conditions with customers to secure best deal.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
CCR II
National Electronic Warrenty Corp. (New Corp)
08.2012 - 12.2024
- Professionally handle incoming requests from customers, ensuring that issues are resolved both promptly and accurately to achieve first contact resolution
- Balanced needs of customer while balancing needs of internal business requirements for productivity and performance
- Provide accurate product information and serving as knowledgeable resource for customer
- Deliver world class customer service by communicating with energy, and personal confidence
- Meeting or exceeding defined monthly performance goals
- Technical troubleshooting and gathering information from customers to identify root causes of customer problems and/or dissatisfaction; while determining appropriate courses of action to ensure the result is successful from both a client and customer standpoint, and to accurately document the interaction through contact tracking
- Provide effective communication and support new customer care agents in group chat landscape.
- Stayed up-to-date with the latest industry developments and trends, ensuring continued professional growth and application of best practices within daily operations.
Education
Bachelor of Science Candidate -
Arkansas Tech University
Russellville, AR12.2004
Skills
- Proficient in Microsoft Suites
- Complex Problem-Solving
- Verbal and written communication
- Time Management
- Building Relationships
- Integrity
- Network
- Resilient
- Operational Efficiency
- Credit analysis
- Portfolio Management
- Financial Statements
- Teamwork and Collaboration
- Customer Service
- Reliability
- Sales Leadership
- Sales expertise
- Sales management
- Excellent Communication
- Customer service-focused
- Financial Service Solutions
Volunteer Experience
- Gwinnett Football League coach and board member since 2004
- Dacula Elite basketball coach since 2005
Timeline
FINANCE & INSURANCE MANAGER
RICK HENDRICK CHEVROLET
12.2014 - Current
CCR II
National Electronic Warrenty Corp. (New Corp)
08.2012 - 12.2024
Bachelor of Science Candidate -
Arkansas Tech University
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