Renan Barnica
Katy,TX
Summary
A customer service professional with 8+ years of experience, offering expertise in resolving customer concerns and addressing customer needs. Possesses excellent communication skills and a commitment to providing exceptional customer service. Achieved customer service goals through proactive strategies and dedication to exceeding customer expectations. Developed customer service protocols, standards, and procedures to improve customer satisfaction and loyalty. Built relationships with customers to ensure repeat business and positive reviews. Assisted in training new customer service representatives to ensure consistent customer service standards.
Overview
9
9
years of professional experience
Work History
Retail Sales Associate
H&M
09.2021 - Current
- Provide excellent customer service by solving customer concerns and providing style choices
- Serves customers by helping them select products
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
- Greets and receives customers in a welcoming manner
- Responds to customers' questions
- Directs customers by escorting them to racks and counters
- Provides outstanding customer service
- Documents sales by creating or updating customer profile records
- Manages financial transactions
- Processes payments by totaling purchases, cash, and store or other credit and debit cards
- Alerts management of potential security issues
- Assists with inventory, including receiving and stocking merchandise
- Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
Customer Service Associate
Union Dining Hall
09.2018 - 03.2020
- Promote a positive team atmosphere by assisting coworkers in high-volume situations
- Work in variety of areas at the Union dining hall.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
Box Stacker
Box It Corp
07.2018 - 08.2018
- Deconstruct and construct boxes, then placing them into machinery
- Stocked boxes, preparing them to ship.
- Disassembled boxes based on manufacturer and quality as determined through visual inspection process.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
Voting Clerk
CUYAHOGA COUNTY BOARD OF ELECTIONS
11.2017 - 11.2017
- Collected necessary information from voters to determine correct voting location and ballot.
- Distributed ballots to voters and answered questions concerning voting procedures.
- Created fair, non-partisan environment to protect free choice of voters.
- Furnished assistance and advice to new voters on proper steps and procedures.
- Interacted with customers by phone, email, or in-person to provide information.
Teacher Assistant/ Helper
Vacation Bible School, First Hispanic Baptist Church
07.2017 - 07.2017
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Maintained safety and security by overseeing students in recess environments.
- Took daily attendance, notifying classroom teacher immediately of student absences.
- Supported classroom activities, tutoring, and reviewing work.
Ambassador
Valley Forge High School
08.2015 - 05.2018
- Talk to students about the start of their high school career what to expect in the next four years
- Offered advice and support to students on how to best handle personal issues, stress and anxiety.
- Assisted with organization and supervision of after-school activities for students.
- Developed and presented educational materials for students to learn about various topics.
- Mentored at-risk students on importance of education and how to best manage time.
Helper/Entertainer
Lutheran Metropolitan Ministry
10.2014 - 10.2014
- Greeted those in need and assessed in supplying food and essentials
- Cultivated strong network of providers delivering necessary assistance to Homeless community.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Adapted to various performance styles to suit diverse audiences.
Education
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA03.2025
Associate of Science - Psychology
Houston Community College
Houston, TX05.2023
High school diploma -
Valley Forge High School
Parma, OH05.2018
Skills
- Proficiency in Microsoft Office software applications
- Excellent Written and Verbal Communication
- Bilingual
- Mentoring
- Research
- Merchandising and Display
- Engaging with Diverse Customers
- Cash Handling
- Credit and Cash Transactions
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
H&M
09.2021 - Current
Customer Service Associate
Union Dining Hall
09.2018 - 03.2020
Box Stacker
Box It Corp
07.2018 - 08.2018
Voting Clerk
CUYAHOGA COUNTY BOARD OF ELECTIONS
11.2017 - 11.2017
Teacher Assistant/ Helper
Vacation Bible School, First Hispanic Baptist Church
07.2017 - 07.2017
Ambassador
Valley Forge High School
08.2015 - 05.2018
Helper/Entertainer
Lutheran Metropolitan Ministry
10.2014 - 10.2014
Bachelor of Science - Psychology
Liberty University
Associate of Science - Psychology
Houston Community College
High school diploma -
Valley Forge High School
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