Renanzo Williams
New Orleans,LA
Summary
Enhanced customer satisfaction and service efficiency at District Social/District Tap House. Leveraging exceptional communication and time management skills, successfully managed high-volume periods and addressed concerns, reflecting positively on professional appearance and detail-oriented approach. Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Overview
5
5
years of professional experience
Work History
Host
District Social/District Tap House
04.2019 - 10.2021
- Handled high-pressure situations with composure seeing anywhere from 50-150 guest in a drop of a dime, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Server/Bartender
Manchego (Spanish Tapas & Wine)
02.2017 - 06.2019
- Demonstrated strong multitasking skills by managing multiple tables anywhere from 5-10 tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Leaning and extensive Spanish wine selection over 30 wines to choose from deepening on the season.
Education
High School Diploma -
Vilseck High School
Vilseck Germany06.2012
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Team player mentality
- Exceptional communication
- Professional Appearance
- Detail Oriented
Timeline
Host
District Social/District Tap House
04.2019 - 10.2021
Server/Bartender
Manchego (Spanish Tapas & Wine)
02.2017 - 06.2019
High School Diploma -
Vilseck High School
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