RE'NASHIA TRIGGS
Thibodaux
Summary
Experienced in leading team operations and driving customer satisfaction in a financial setting. Skilled in decision-making, cash handling, and fostering strong customer relationships while ensuring compliance with regulations. Bringing expertise in conflict resolution and collaboration to deliver high-quality service and achieve organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Branch Manager
OnPath Federal Credit Union
Thibodaux, LA
10.2024 - 03.2026
- Directed daily branch operations, leading the team to exceed monthly sales goals.
- Oversaw daily operations including cash management, opening and closing procedures, account maintenance.
- Maintained high level of employee morale to minimize turnover and maximize customer satisfaction.
- Facilitated conflict resolution between customers and staff members, improving the branch's reputation for quality service.
- Conducted regular audits of branch activities to ensure accuracy in all areas of operation.
- Developed strong working relationships with key stakeholders across departments within the organization.
- Coordinated promotional events designed to attract new customers into the branch network.
- Provided guidance on loan applications while adhering to established credit policies.
Lending Officer
OnPath Federal Credit Union
Thibodaux, LA
07.2023 - 09.2024
- Analyzed financial statements and credit reports to assess borrower qualifications.
- Negotiated terms of loans with customers in order to secure favorable interest rates for both parties.
- Developed a comprehensive understanding of lending regulations and guidelines to ensure compliance with federal, state, and local laws.
- Utilized data analysis techniques such as predictive modeling or trend analysis when evaluating prospective borrowers' creditworthiness.
- Attended seminars relating to regulatory changes impacting lending practices.
- Conducted interviews with potential borrowers to review their financial history and goals.
- Created detailed loan documentation packages to expedite the underwriting process.
- Identified opportunities for cross-selling additional banking services.
- Explained to customers different types of loans and credit options that were available, as well as terms of those services.
Part Time Teller
OnPath Federal Credit Union
Thibodaux, LA
05.2022 - 06.2023
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly.
- Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner.
- Greeted customers with professionalism and friendly and courteous demeanor.
- Verified the accuracy of customer account information prior to processing transactions.
- Handled incoming calls from customers regarding their accounts or inquiries about policies in a courteous and professional manner.
- Cross-sold bank products to existing customers while meeting sales goals set by management.
- Assisted management in bank opening and closing procedures.
Cashier Team Lead
Rouses
Houma, LA
02.2021 - 04.2022
- Demonstrated ability to lead and motivate a team of cashiers.
- Provided support for other departments as needed, including stocking shelves and cleaning merchandise areas.
- Maintained all supplies for front end, as well as candy and tobacco products.
- Optimized cashier performance by providing feedback and coaching.
- Utilized point-of-sale systems to process payments accurately while managing multiple registers simultaneously.
- Coordinated work schedules with department managers to ensure proper coverage of shifts.
- Enforced all front-end policies and procedures including dress code and attendance.
- Counted cash drawers at beginning of shifts to verify correct amounts.
- Assisted with closing duties such as counting money and reconciling receipts.
- Delivered customer service by greeting customers and answering any store inquiries.
Cashier
Rouses
Houma, LA
07.2020 - 01.2021
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Provided excellent customer service by greeting customers and offering assistance.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
Education
Bachelor of Science (B.S.) - Criminal Justice
Nicholls State University
Thibodaux, LA, US05-2023
Skills
- Decision-making
- Customer service
- Cash handling
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Coaching and mentoring
- Customer relationships
- Time management
- Honest and dependable
Certification
- Certified Credit Counselor
- Microsoft Word, Excel and PowerPoint
Timeline
Branch Manager
OnPath Federal Credit Union
10.2024 - 03.2026
Lending Officer
OnPath Federal Credit Union
07.2023 - 09.2024
Part Time Teller
OnPath Federal Credit Union
05.2022 - 06.2023
Cashier Team Lead
Rouses
02.2021 - 04.2022
Cashier
Rouses
07.2020 - 01.2021
Bachelor of Science (B.S.) - Criminal Justice
Nicholls State University