RENATA CARTELLI
Floral Park
Summary
Customer-focused and bilingual professional with 6+ years of experience in customer support, administrative services, and communications. Proven ability to deliver white glove customer support, manage high-volume inquiries, and resolve issues with professionalism and attention to detail. Strong collaborator with excellent communication skills and proficiency in Microsoft Office.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Assistant / Administrative Support
Private Household (Wolkoff Family)
Hewlett
08.2024 - Current
- Provide white glove administrative and customer support in a confidential, fast-paced environment.
- Serve as a primary point of contact, handling communications with professionalism, discretion, and accuracy.
- Manage scheduling, appointments, and time-sensitive requests while anticipating client needs.
- Coordinate travel, logistics, and vendor communications with strong attention to detail.
Administrative Support / Customer Service Agent
Phoenix Metal Products
Freeport
01.2022 - 05.2023
- Delivered high-quality customer support while handling a high volume of inbound calls and emails.
- Resolved customer inquiries efficiently, ensuring accuracy and a positive client experience.
- Provided white glove service to repeat clients by maintaining clear communication and follow-ups.
- Collaborated with internal teams to relay customer feedback and improve service processes.
- Supported daily operations through data entry, correspondence, and Microsoft Office tools.
Au Pair
Au Pair Cultural Exchange Program
Long Beach
01.2020 - 07.2022
- Developed strong bilingual communication skills in English and Portuguese.
- Delivered personalized, high-touch support to host families, adapting to individual needs.
- Managed schedules and responsibilities with reliability, organization, and professionalism.
Marketing Analyst / Communications Experience
Mahina Bahia & Comunicativa Associados
01.2018 - 01.2021
- Supported client communications and customer-facing marketing strategies.
- Drafted professional written content in English for international clients.
- Collaborated with teams to meet deadlines while maintaining attention to detail.
Education
Bachelor's Degree - Social Communication & Journalism
Federal University of Bahia
BrazilSkills
- White Glove Customer Support
- Bilingual (English & Portuguese)
- Attention to Detail
- Customer Communication
- Microsoft Office
- Teamwork & Collaboration
Certification
- Digital Marketing - NYU
- Building Brands with Purpose - NYU
- Investing in the USA
Timeline
Personal Assistant / Administrative Support
Private Household (Wolkoff Family)
08.2024 - Current
Administrative Support / Customer Service Agent
Phoenix Metal Products
01.2022 - 05.2023
Au Pair
Au Pair Cultural Exchange Program
01.2020 - 07.2022
Marketing Analyst / Communications Experience
Mahina Bahia & Comunicativa Associados
01.2018 - 01.2021
Bachelor's Degree - Social Communication & Journalism
Federal University of Bahia