RENATA DIAZ

• Assisted in organizing summer camps and school events.
• Provided support for teachers and staff during school activities.
• Developed teamwork and problem-solving skills in fast-paced environments.
• Helped promote student involvement through leadership and collaboration.
• Ongoing (Summer & School Year Activities)

• Supervise store operations during night shifts, ensuring smooth workflow and excellent customer service.
• Train and support team members to improve efficiency, communication, and teamwork.
• Handle cash register operations, balance drawers, and maintain accurate transaction records.
• Resolve customer concerns promptly while maintaining a positive guest experience.
• Keep the store clean, safe, and organized according to company standards.
• Supervised daily operations to ensure efficient workflow and high-quality customer service.
• Trained and mentored new team members on procedures and best practices.
• Resolved customer complaints promptly, enhancing overall satisfaction ratings.
• Developed training materials to improve onboarding processes for new hires.
• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Enhanced customer satisfaction through prompt and courteous service, addressed concerns immediately.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Graduate

Currently Freshman