Renata Jacob
Brooklyn,NY
Summary
Creative and detail oriented professional with extensive experience in business operations, e-commerce and customer service. Adept at managing inventory, overseeing shipping and receiving processes, and driving sales both online and in store. Known for problem solving abilities, organized skills and a passion for continuous learning, with a proven ability to help teams thrive in fast paced environments.
Overview
11
11
years of professional experience
Work History
Assistant Manager at E-commerce
Jacques Torres Chocolate Factory
11.2022 - Current
• Managed all aspects of e-commerce operations, including order processing, packing and shipping for wholesale, corporate and retail orders.
• Optimize website inventory to ensure accurate product availability and timely updates.
• Collaborate with production and logistics teams to streamline operations and enhance customer satisfaction.
Freelancer
Self
01.2016 - Current
• Produce and sell custom merchandise, including insect art, jewelry, wigs and props to a diverse clientele.
• Handle all stages of production, from conceptualization to delivery, ensuring high quality and customer standards.
Store Manager and Sales Associate
Cloud99 Vapes
04.2017 - 12.2019
• Managed daily operations, including sales, inventory and website maintenance for a vape shop.
• Leverage extensive knowledge of vape and CBD products to assist customers and drive sales.
• Ensured accurate order fulfillment and maintained a well organized customer friendly store.
Various
The Evolution Store
01.2014 - 02.2017
• Gained comprehensive experience in customer service, shipping and receiving, inventory management and sales.
• Specialized in the fabrication and restoration of natural history items, including fossils, taxidermy and minerals.
• Played a key role in maintaining the store’s reputation for high quality and unique products.
Education
Colegio Ideal
Ribeirão Preto, SP12.2009
Bachelor Of Film And Television - Film
Barão De Mauá
Ribeirão Preto, SPFabrication Training By Lawrence Forcella
New York, NY2015
Skills
Strong interpersonal communication
Highly responsible and reliable
Exceptional organizational skills
Proficient in multilingual communication
Skilled in multitasking and problem-solving
Collaborative team player
Proficient in Microsoft Office
Core Competencies
• E-commerce Management: Expertise in managing online sales platforms and ensuring seamless order fulfillment from printing to shipping.
• Inventory Control: Skilled in maintaining optimal inventory levels across physical and online stores; including ordering, receiving and shipping.
• Customer Service: Proven ability to field inquires, resolve issues and maintain strong relationship with clients and suppliers through phone, email and in person.
• Sales and Merchandising: Experienced in assisting customers on the sales floor, promoting products and maintaining a visually appealing store.
• Fabrication and Production: Proficient in the creation of various products, including insects art, jewelry and props. With hands-on experience in entomology, osteology and restoration.
Timeline
Assistant Manager at E-commerce
Jacques Torres Chocolate Factory
11.2022 - Current
Store Manager and Sales Associate
Cloud99 Vapes
04.2017 - 12.2019
Freelancer
Self
01.2016 - Current
Various
The Evolution Store
01.2014 - 02.2017
Colegio Ideal
Bachelor Of Film And Television - Film
Barão De Mauá
Fabrication Training By Lawrence Forcella
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