Renata Martin
Dallas
Summary
Results-driven professional with a proven track record in providing customers tailored solutions to meet their unique needs. Skilled in establishing and nurturing strong customer relationships, ensuring satisfaction and loyalty. Known for delivering quality service and exceeding expectations. Agile individual with exceptional communication and customer service skills, adept at adapting to changing environments and effectively resolving issues.
Overview
9
9
years of professional experience
Work History
Wine Specialist
Goody Goody Liquor Inc.
08.2023 - Current
- Evaluates complex cases requiring specialized expertise, making informed recommendations to improve outcomes for both clients and the company
- Trained staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Set up wine tastings to bring in business and promote special offerings.
- Incorporated guest and management feedback to deliver unparalleled service and consistently hit profit targets.
- Inventoried bar supplies regularly to quickly identify supply shortages and detect problems such as theft.
- Implemented new promotional strategies, dramatically increasing business.
- Organized routine and special event orders to keep adequate inventory for forecasted needs.
Store Supervisor
TOM THUMB (PART TIME)
05.2022 - Current
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
- Conducted timely performance evaluations to assess employee strengths, areas for improvement, and growth potential for career development opportunities.
Licensed Insurance Agent
KEMPER INSURANCE
03.2019 - 10.2022
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Identified fraudulent claims through diligent investigation and collaboration with law enforcement agencies when
necessary. - Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
Central Loss Rep
Farmers Insurance Company
06.2016 - 03.2019
- Assisted with claims that have already been filed
- Assisted with the initial filing of claims
- Set up rental and tow services
- Discussed repair options
- Provided reassurance that we'll help get them back on the road as soon as possible
- Answered questions about the claims process and set expectations for what to expect next
Education
Marketing Management And Research
El Centro College
Dallas, TXDIPLOMA -
DESOTO HIGH SCHOOL
DESOTO, TXSkills
- Salesforce
- Inventory Management
- Insurance Verification Report
- Document Preparation
- Training & Development
- Microsoft Office Suite: (Word, Excel, PowerPoint, Outlook, OneNote)
- Banking/Financial Services
- PeopleSoft
- SAP (less than 1 year)
- Microsoft SharePoint
- Blogging
- Microsoft Excel
- Data Entry
- Outbound Sales
Timeline
Wine Specialist
Goody Goody Liquor Inc.
08.2023 - Current
Store Supervisor
TOM THUMB (PART TIME)
05.2022 - Current
Licensed Insurance Agent
KEMPER INSURANCE
03.2019 - 10.2022
Central Loss Rep
Farmers Insurance Company
06.2016 - 03.2019
DIPLOMA -
DESOTO HIGH SCHOOL
Marketing Management And Research
El Centro College
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