Renata Miller
Client Success Manager
Marion,SC
Summary
Dynamic Client Success Manager with experience in driving revenue, growing market share and building highly profitable account bases for diverse organizations. Well-versed in establishing top-performing teams committed to surpassing business objectives in alignment with corporate mission. Skilled in enforcing adherence to policies, procedures and service standards. Dedicated to continuous delivery of top-quality products and services to clients.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Client Success Manager
Jeenie
Washington, DC
01.2022 - Current
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
- Reached out to accounts regularly to check on needs, understanding business operations and offer services.
- Tailored customer relationships by determining expected needs and finding correct solutions.
- Created customer support strategies to increase customer retention.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Senior Account Manager
Wmbf News
Myrtle Beach, SC
08.2016 - 12.2020
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration
- Developed deep knowledge of customer businesses and relationship to company objectives.
Social Media Coordinator
Beachfin
Myrtle Beach, SC
01.2012 - 08.2016
- Collaborated with sales, product management and web development teams to create specific marketing campaigns across multiple platforms
- Strategized and developed video content for client's website and social media publications
- Developed marketing content such as blogs, promotional materials and advertisements for
Customer Service Representative
ADP Payroll
Alpharetta, GA
09.2011 - 08.2012
- Maintained customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Patient Services Coordinator
Emory University Hospital
Atlanta, GA
08.2010 - 09.2011
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
Teacher's Assistant
Wingate Elementary School
Wingate, NC
08.2008 - 08.2010
- Oversaw groups of students at school and off-site locations, maintaining optimal safety and security
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
Production Project Manager
Equifax
Alpharetta, GA
01.2005 - 08.2008
- Directed manufacturing process and procedures to achieve goal of first run capability
- Determined suitable crew requirements, scheduled employees and worked with Human
- Resources to meet changing production schedules
- Directed key personnel in correct production techniques to achieve required quality.
Short Term Disability Case Manager
Metlife
Alpharetta, GA
10.2003 - 09.2005
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Prepared variety of different written communications, reports and documents.
- Conducted research, gathered information from multiple sources and presented results.
Education
Master of Science -
Capella University
09.2007 - 06.2010
Bachelor of Arts - Mass Communications
Clark Atlanta University
08.1999 - 06.2003
Skills
Team Leadershipundefined
Affiliations
Alpha Kappa Alpha Sorority Incorporated.
Certification
Scrum Master Certification
Timeline
Client Success Manager
Jeenie
01.2022 - Current
Scrum Master Certification
08-2020
Senior Account Manager
Wmbf News
08.2016 - 12.2020
Social Media Coordinator
Beachfin
01.2012 - 08.2016
Customer Service Representative
ADP Payroll
09.2011 - 08.2012
Patient Services Coordinator
Emory University Hospital
08.2010 - 09.2011
Teacher's Assistant
Wingate Elementary School
08.2008 - 08.2010
Master of Science -
Capella University
09.2007 - 06.2010
Production Project Manager
Equifax
01.2005 - 08.2008
Short Term Disability Case Manager
Metlife
10.2003 - 09.2005
Bachelor of Arts - Mass Communications
Clark Atlanta University
08.1999 - 06.2003
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