Renata Miller
Client Success Manager
Marion,SC
Summary
Dynamic Client Success Manager with experience in driving revenue, growing market share and building highly profitable account bases for diverse organizations. Well-versed in establishing top-performing teams committed to surpassing business objectives in alignment with corporate mission. Skilled in enforcing adherence to policies, procedures and service standards. Dedicated to continuous delivery of top-quality products and services to clients.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Client Success Manager
Jeenie
Washington, DC
01.2022 - Current
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
- Reached out to accounts regularly to check on needs, understanding business operations and offer services.
- Tailored customer relationships by determining expected needs and finding correct solutions.
- Created customer support strategies to increase customer retention.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Senior Account Manager
Wmbf News
Myrtle Beach, SC
08.2016 - 12.2020
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration
- Developed deep knowledge of customer businesses and relationship to company objectives.
Social Media Coordinator
Beachfin
Myrtle Beach, SC
01.2012 - 08.2016
- Collaborated with sales, product management and web development teams to create specific marketing campaigns across multiple platforms
- Strategized and developed video content for client's website and social media publications
- Developed marketing content such as blogs, promotional materials and advertisements for
Customer Service Representative
ADP Payroll
Alpharetta, GA
09.2011 - 08.2012
- Maintained customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Patient Services Coordinator
Emory University Hospital
Atlanta, GA
08.2010 - 09.2011
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
Teacher's Assistant
Wingate Elementary School
Wingate, NC
08.2008 - 08.2010
- Oversaw groups of students at school and off-site locations, maintaining optimal safety and security
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
Production Project Manager
Equifax
Alpharetta, GA
01.2005 - 08.2008
- Directed manufacturing process and procedures to achieve goal of first run capability
- Determined suitable crew requirements, scheduled employees and worked with Human
- Resources to meet changing production schedules
- Directed key personnel in correct production techniques to achieve required quality.
Short Term Disability Case Manager
Metlife
Alpharetta, GA
10.2003 - 09.2005
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Prepared variety of different written communications, reports and documents.
- Conducted research, gathered information from multiple sources and presented results.
Education
Master of Science -
Capella University
09.2007 - 06.2010
Bachelor of Arts - Mass Communications
Clark Atlanta University
08.1999 - 06.2003
Skills
Team LeadershipAccount Management
Client relationship management
Project Management
Growth Strategies
Training and mentoring
Data Analytics
Affiliations
Alpha Kappa Alpha Sorority Incorporated.
Certification
Scrum Master Certification
Timeline
Client Success Manager
Jeenie
01.2022 - Current
Scrum Master Certification
08-2020
Senior Account Manager
Wmbf News
08.2016 - 12.2020
Social Media Coordinator
Beachfin
01.2012 - 08.2016
Customer Service Representative
ADP Payroll
09.2011 - 08.2012
Patient Services Coordinator
Emory University Hospital
08.2010 - 09.2011
Teacher's Assistant
Wingate Elementary School
08.2008 - 08.2010
Master of Science -
Capella University
09.2007 - 06.2010
Production Project Manager
Equifax
01.2005 - 08.2008
Short Term Disability Case Manager
Metlife
10.2003 - 09.2005
Bachelor of Arts - Mass Communications
Clark Atlanta University
08.1999 - 06.2003