Sheridan West
Fort Worth,TX
Summary
Professional with focus on client success and history of delivering exceptional service and support. Adept at managing client relationships, resolving issues promptly, and ensuring continuous improvement. Known for strong team collaboration, adaptability, and commitment to achieving results. Expertise includes project management, relationship management, and strategic planning.
Overview
14
14
years of professional experience
Work History
Client Success Manager
Gartner
10.2024 - 05.2025
- Participated in strategic planning meetings to align department objectives with broader company goals related to client success management efforts.
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
- Conducted regular reviews of account performance, identifying opportunities for upselling and expansion of services.
- Streamlined communication between clients and internal teams for smoother project execution.
Senior Account Executive
Gartner
08.2022 - 10.2024
- Implemented changes quickly in response to market dynamics or customer demands.
- Provided leadership and mentorship to junior team members, driving them to success.
- Cultivated positive relationships with stakeholders at all levels of the organization.
- Developed and presented compelling sales proposals targeting specific client needs.
- Negotiated contracts with customers ensuring mutually beneficial agreements.
- Developed and implemented successful sales strategies to exceed revenue goals.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Used knowledge of company products and services to recommend solutions to customers.
Senior Account Executive
FedEx Services
01.2017 - 07.2022
- Developed and grew strong relationships with small and medium sized businesses in order to increase their top line revenue.
- Consistently met and exceed revenue goals.
- Negotiated contracts with clients while maintaining profitability goals.
- Adapted early to new initiatives to predict client needs.
- Established relationships with key decision makers in order to maximize sales opportunities.
- Developed and implemented strategies to increase customer satisfaction, loyalty, and retention.
Venue Director/Director of Sales & Events
Delaney Vineyards
01.2015 - 02.2017
- Directed all aspects of project management including planning, budgeting, staffing, scheduling, monitoring, and reporting.
- Consistently exceeded booking requirements.
- Mentored and coached staff members, enabling them to reach their highest potentials.
- Organized, planned, and executed corporate and private events - events director and day of wedding coordinator.
- Negotiated contracts with vendors, suppliers, customers, and partners effectively.
- Analyzed industry trends to inform decisions on product offerings or services.
Banquet Server
City Kitchen Catering
08.2011 - 01.2015
- Delivered exceptional customer service during high-volume events, ensuring guest satisfaction and seamless operations.
- Set up and dismantled event spaces efficiently, adhering to venue specifications and safety standards.
- Collaborated with kitchen staff to coordinate timely food service, maintaining quality and presentation standards.
- Monitored guest needs throughout events, proactively addressing requests to improve overall experience.
- Assisted in menu planning discussions with clients, providing insights on food pairings and service styles.
Education
Bachelor of Arts - Hospitality Management
University of North Texas
Denton, TX12.2015
Skills
- Project Management
- Team Leadership
- Team Collaboration
- Attention to Detail
- Time Management
- Reliability
- Strategic Planning
- Relationship Building
- Client Liaison and Advocacy
Accomplishments
Gartner Winners Circle 2023
Gartner Winners Circle 2022
FedEx Leader of the Pack 2019
Fedex Bravo Zulu 2018
Timeline
Client Success Manager
Gartner
10.2024 - 05.2025
Senior Account Executive
Gartner
08.2022 - 10.2024
Senior Account Executive
FedEx Services
01.2017 - 07.2022
Venue Director/Director of Sales & Events
Delaney Vineyards
01.2015 - 02.2017
Banquet Server
City Kitchen Catering
08.2011 - 01.2015
Bachelor of Arts - Hospitality Management
University of North Texas