Renata Ngalu
Brea,CA
Summary
Versatile Operations specialist successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Central Operations Specialist/Senior Operations Support Specialist
Manufacturers Bank/SMBC Manubank
11.2022 - Current
- Facilitated smooth onboarding for new hires by creating comprehensive training materials and serving as a knowledgeable resource during their transition period.
- Functions include but are not limited to general accounting and reconciliation, signature verification, research, file maintenance and verification, certifications and operational compliance, ACH Processing and Returns, reconcile all negotiable items accounts for the bank, IRS Back up withholding, year-end Tax Reporting /Annual State Escheatment/Dormant Accounts, EARNS of large checks being returned, large item review of checks $5,000.00 and over, non-posted items, perform department callback’s and report reviews, proof corrections, orders branch cash and reconciles the bank’s cash vault, stop payments, name account maintenance, interface with internal and external customers as well as outside agencies or organizations
- Contributed to a positive work environment through proactive problem-solving, open communication, and teamwork.
- Receives and processes all types of legal processing: levies, garnishment, subpoenas, IRS summons etc.
- Facilitated smooth onboarding for new hires by creating comprehensive training materials and serving as a knowledgeable resource during their transition period.
Central Operations Specialist
First Foundation Bank
11.2021 - 10.2022
- Responsible for adherence to all compliance programs and the completion of all required and assigned training by established due dates
- Performs all areas of back-office operations for the Bank
- Assist branches with operational inquires
- Identifies and solves operation issues
- Works with Federal Reserve, Fiserv and other supporting vendors and correspondent banks that affect the bank operations area
- On a daily process: process adjustments, encoding errors, dormant reactivations/monthly dormant reporting, cash shipment ordering and reconciliations, chargebacks/EARNS, large item review, non-posted items, processing OD/NSF report, processing stop payments, credit Ratings/VOD, perform department callback’s and report reviews
- Reviews and reconciles daily reports including ACH, ATM/debit card maintenance and settlement
- Reconciles bank negotiable instruments bancontrol accounts, performs callbacks as required, department general ledger accounts
- Receives and processes all types of legal processing: levies, garnishment, subpoenas, IRS summons etc.
Central Operations Specialist (Temp)
Banc of California
07.2021 - 10.2021
- Monitors and manages multiple email inboxes and request databases for incoming requests and communications
- Responsible for performing the back office tasks necessary to support all of the Banking products and services for the branches
- Responsible for checking closed accounts from previous day making sure all debit cards are closed, closed accounts are removed from sweep and BillPay
- Issuing cashier’s checks from customers who are requesting to close out accounts and adjustments of closed accounts
- Review and reconcile daily reports including General Ledger, ACH, ATM/Debit Card Maintenance and Settlement, ATM & Debit Card Risk Management Reports
- Reconcile Bank negotiable instruments bank control accounts, performs callbacks as required, department general ledger accounts
- Research and process ACH requests and returns
- Receive and processes all types of legal processing request for funds: levies, garnishments, order to withhold
- Communicate and work with attorneys, state and federal agencies
- Experience with Fiserv applications, Digital Unity Client, Navigator, Blackline and Web Director.
Lead Teller
Chase Bank
09.2014 - 08.2016
- Performed limited managerial duties in the absence of the Branch Manager
- Assist management with operational compliance within the branch
- Coordinated with the branch manager regarding responses for independent third party and regulatory audits of the department
- Approved wire transfers up to designated limit, provided supervisor overrides
- Operated computer terminal to process advanced operational duties and resolved problems within given authority.
Teller/Sales and Service Associate
Banco Popular/Popular Community Bank
03.2010 - 09.2014
- Strong desire and ability to influence, educated and connect customers to technology
- Helped build relationships with customers by connecting them with team members who can help them address their financial needs
- Open checking, saving, loan, credit card accounts
- Ensured financial transactions are completed accurately and efficiently while complying with all policies, procedures, and regulatory banking requirements.
Education
Bachelor of Arts in Philosophy -
California State University, Dominguez Hills
12.2021
Associate of Arts in Philosophy -
Rio Hondo College
06.2018
Skills
- Ability to learn and adapt to new information and systems
- Problem-solving, organizational and time management skills
- Attention to detail, good judgment, sense of urgency
- Ability to understand corporate structure and understand legal documentation
- Ability to absorb training and immediately apply
- Good interpersonal skills
- Discretion, ability to handle sensitive information in an appropriate manner
- Team player
- Proficient in Fiserve, Digital Unity Client, Web Director, Horizon Citrix and Image Center
- Proficient in MS Office, Word, Excel, Publisher, Adobe Acrobat, Photoshop, Illustrator, 67 wpm
Certification
California Basic Educational Skills Test (CBEST), 05/2020
Leadership Experience
- Day to day approvals of daily reports in Central Operations
- Overlooking and calling back reports to make sure all work is correct
- Working with the manager and supervisor to correct/update procedures of functions and to minimize irregularities
- Vice President of the Philosophy Club 2019-2020
- Founding member and Vice President of the Organization Cultivating Excellence Amongst Nesians in Academia (OCEANIA) Club 2019-2020
- Selected to represent CSUDH at the CSU Asian America and Pacific Student Islander (AAPI) Leadership Retreat at California State University, Long Beach 2020
Volunteer Experience
- Member of the Asian Pacific Islander Middle Eastern South Asian Club 2019-2020
- Teacher aide at Greendot Public Schools 2020
Timeline
Senior Central Operations Specialist/Senior Operations Support Specialist
Manufacturers Bank/SMBC Manubank
11.2022 - Current
Central Operations Specialist
First Foundation Bank
11.2021 - 10.2022
Central Operations Specialist (Temp)
Banc of California
07.2021 - 10.2021
Lead Teller
Chase Bank
09.2014 - 08.2016
Teller/Sales and Service Associate
Banco Popular/Popular Community Bank
03.2010 - 09.2014
Bachelor of Arts in Philosophy -
California State University, Dominguez Hills
Associate of Arts in Philosophy -
Rio Hondo College
California Basic Educational Skills Test (CBEST), 05/2020
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