Summary
Overview
Work History
Education
Skills
Timeline
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Renata Terry

Killeen

Summary

Dedicated individual seeking a Customer Service Rep role, offering exceptional communication and conflict resolution skills honed through extensive front desk management experience. Adept at maintaining customer satisfaction and loyalty, demonstrated through a history of positive client interactions in retail environments. Eager to apply a customer-centric approach to a dynamic team

Overview

3
3
years of professional experience

Work History

Collections Agent

GC Services
09.2024 - Current
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.

Cashier Manager

Dollar General Store
02.2023 - 09.2024
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Built positive relationships with customers to increase repeat business.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.

Customer Service Representative

Solix
06.2022 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Soldan International Studies High School
Saint Louis, MI
05.2022

Skills

  • Payment arrangement
  • Skip tracing
  • Collections processing
  • Account management
  • Collections
  • Outbound calling
  • Goals and performance
  • Relationship building
  • Decision-making
  • Performance improvements
  • Call center experience
  • Customer research
  • System maintenance
  • Proficiency in software
  • Payment acceptance
  • Team oversight
  • Call center background

Timeline

Collections Agent

GC Services
09.2024 - Current

Cashier Manager

Dollar General Store
02.2023 - 09.2024

Customer Service Representative

Solix
06.2022 - 05.2024

Soldan International Studies High School

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Renata Terry