Renata Vargas Jaramillo

• Facilitated alignment of branch operations with departmental and organizational service goals to enhance performance.
• Delivered regular coaching sessions to promote excellence in service delivery and operational efficiency within branch management and banker teams.
• Supported branch sales initiatives to meet departmental and organizational objectives. Communicated effectively with branch team to clarify goals and performance expectations.
• Assisted in leadership development through community engagement. Participated actively in social impact initiatives. Supported community events to foster collaboration and connection.
• Provided essential support for branch operations to enhance service delivery and efficiency.
• Promoted and nurtured organizational culture through internal and external initiatives.
• Managed a book of business portfolio to strengthen and expand member engagement.

• Supported initiatives to ensure branch services consistently meet or exceed sales goals.
• Managed execution of all branch operations and audits, maintaining adherence to regulatory policies and procedures.
• Cultivated and sustained strategic relationships with both consumer and business members.
• Fostered strong relationships with members by proactively addressing needs and providing personalized support.
• Utilized effective judgment to assess situations and implement strategies that reduced credit union's risk exposure.
• Cultivated and sustained an environment focused on innovative solutions and continuous improvement.
• Managed daily operations of the branch, maintaining compliance with established policies and procedures.
• Facilitated observations on team performance to enhance coaching and development during one-on-one sessions.

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• Established consumer and business memberships.
• Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
• Strengthened client relationships by providing personalized banking solutions and excellent customer service.
• Executed daily transactions efficiently, ensuring accuracy in cash handling and record-keeping.

• Developed and implemented training programs for culinary staff to enhance food preparation techniques.
• Led workshops on food safety standards and sanitation practices ensuring compliance with health regulations.
• Mentored new employees, fostering skills in menu execution and customer service excellence.
• Collaborated with management to refine training materials, improving content relevance and effectiveness.
• Oversaw implementation and success of training program within designated market.
• Mentored and guided kitchen managers to enhance operational efficiency.
• Oversaw validation process for managers undergoing training.

• Facilitated accurate and timely program registration for new and returning patients.
• Managed incoming scheduled and unscheduled calls at patient navigation center for program registration.
• Executed program registration processes with precision to guarantee accurate program findings for sliding fee assessments.
• Optimized call scheduling to enhance patient completion rates and maintain workflow efficiency.
• Executed outbound calls to facilitate program registration follow-ups and schedule additional registrations.
• Evaluated and identified eligibility for patient programs.
• Coordinated with front office personnel to ensure adherence to program registration protocols and promote effective communication for streamlined patient flow.

• Managed front desk operations, ensuring efficient check-in and check-out processes.
• Coordinated patient scheduling, optimizing appointment flow and minimizing wait times.
• Maintained accurate patient records using electronic health record systems.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.

• Oversaw kitchen operations, ensuring adherence to safety and quality standards.
• Managed inventory levels, optimizing food costs and minimizing waste.
• Trained and mentored staff on culinary techniques and customer service excellence.
• Implemented new menu items, enhancing customer satisfaction and engagement.
• Streamlined food preparation processes, improving efficiency and reducing wait times.
• Developed staff schedules, balancing labor needs with operational demands.
• Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
• Scheduled and received food and beverage deliveries, adhering to food cost and budget.
• Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
• Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
• Developed kitchen staff through training, disciplinary action, and performance reviews.