Renata Vicente
North Easton,MA
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Office Assistant
Green World LLC
Brockton, MA
06.2021 - 12.2023
- Maintained accurate records of financial transactions and organized ledgers.
- Managed fixed assets inventory systems ensuring accuracy of asset information.
- Monitored accounts to ensure payments are up to date.
- Maintained sales records with payment details and invoices.
- Maintained accurate and up-to-date inventory records.
- Managed purchase orders with vendors to maintain optimal stock levels.
- Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
- Balanced daily transactions on a computerized point-of-sale system.
- Managed inventory of office supplies and placed orders when needed.
- Assisted with special projects as needed by researching information on the internet or through other sources.
Entertainment Director
Pufferbellies
Hyannis, MA
04.2015 - 09.2020
- Collaborated with other departments within the organization to ensure smooth operations of large scale entertainment projects.
- Researched potential venues for future events based on size requirements, cost factors, availability.
- Supervised staff members who worked on-site at various events including sound technicians, lighting engineers, stagehands.
- Developed promotional materials such as flyers, banners, and advertisements to promote upcoming events.
- Worked closely with marketing team to develop successful strategies that increased attendance at events.
- Analyzed competitor's activities and identified ways to improve our own services.
- Organized and managed entertainment events for a variety of audiences.
- Scheduled performers for events and negotiated contracts with talent agents.
- Managed guest lists and seating charts when hosting private functions.
- Planned and ordered supplies needed for events.
- Monitored events to keep activities on time according to pre-set programming.
- Negotiated deals with vendors and performers to secure ideal contractors within budget.
- Planned programs of events or schedules of activities.
Manager Director
Magicwand Services
Cambridge, MA
01.2000 - 01.2015
- Greeted customers, assessed their needs and provided appropriate services.
- Provided technical support to customers over the phone or in person.
- Answered incoming calls promptly and professionally.
- Maintained customer records and updated them as necessary.
- Resolved customer complaints quickly and efficiently.
- Managed multiple projects simultaneously while adhering to strict deadlines.
- Trained new employees on safety protocols, proper use of chemicals and equipment, and other cleaning procedures.
- Provided feedback to cleaners based on inspection results or customer comments.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Education
High School Diploma -
Ufes
Vitoria, ES12-1998
Skills
- Complaint Handling
- Workflow Management
- Client Relationship Building
- Price Quoting
- Service Estimates
- Computer Skills
- Repairs Scheduling
- Attention to Detail
- Excellent Communication
- Multitasking and Organization
- Payroll Processing
- Inventory Management
- Call handling
- Customer Service
- Bookkeeping
- QuickBooks expert
- Positive Attitude
- Office Administration
Languages
English
Professional
Portuguese
Professional
Accomplishments
- I won the Award for the Highest score in entertainment in the year 2016.
Certification
- Certificate of Completion "Bookkeeping quickbooks "
Timeline
Office Assistant
Green World LLC
06.2021 - 12.2023
Entertainment Director
Pufferbellies
04.2015 - 09.2020
Manager Director
Magicwand Services
01.2000 - 01.2015
High School Diploma -
Ufes
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