Renata Yakubova
Miami Beach
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
3
3
years of professional experience
4050
4050
years of post-secondary education
1
1
Certification
Work History
Team Member
Haagen Dazs
Miami Beach
02.2025 - 08.2025
- Provided exceptional customer service in a fast-paced ice cream environment.
- Operated cash register and handled customer transactions efficiently.
- Maintained cleanliness and organization of workstations and dining areas.
- Collaborated with team to ensure timely service during peak hours.
- Engaged with customers to promote new flavors and menu items effectively.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to maximize productivity and efficiency.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Collaborated with team members to achieve daily goals.
- Maintained positive working relationship with fellow staff and management.
- Worked closely with human resources to support employee management and organizational planning.
- Prepared and served desserts according to company standards and recipes.
- Maintained a clean and organized work area throughout shift.
- Looked for ways to go above and beyond job requirements.
Cashier
Hiros sushi express
Miami Beach
08.2024 - 01.2025
- Processed customer transactions efficiently using cash register and point-of-sale system.
- Provided excellent customer service while answering questions about menu items and specials.
- Maintained cleanliness and organization of the front counter and dining area.
- Assisted in stocking supplies to ensure inventory levels remained adequate during peak hours.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer questions and provided store information.
- Handled cash, credit, and debit transactions accurately to maintain financial integrity.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Customer Service Supervisor
Mint sugar candle company
North Miami
08.2022 - 06.2024
- Supervised daily operations of customer service team at candle manufacturing company.
- Trained new staff on customer service protocols and company policies.
- Resolved customer inquiries and complaints efficiently and professionally.
- Implemented training sessions to enhance product knowledge among team members.
- Developed strategies to improve customer satisfaction and retention rates.
- Answered phone calls and responded to questions and concerns.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Delegated work to staff, setting priorities and goals.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Monitored phone calls to promote better service and provide feedback.
Education
Miami Beach Senior High School
Miami Beach, FloridaMiami Beach Senior High School
Miami Beach, FloridaSkills
- Customer service
- Cash handling
- Inventory management
- Point-of-sale operation
- Food safety
- Team collaboration
- Training and supervision
- Problem solving
- Attention to detail
- Time management
- Organizational skills
- POS systems
- Collaboration and teamwork
- Creativity and innovation
- Organizing work stations
- Decision-making capacity
- Problem-solving
Languages
English
Professional
Spanish
Limited
Certification
- High school diploma
Timeline
Team Member
Haagen Dazs
02.2025 - 08.2025
Cashier
Hiros sushi express
08.2024 - 01.2025
Customer Service Supervisor
Mint sugar candle company
08.2022 - 06.2024
Miami Beach Senior High School
Miami Beach Senior High School