Renata R. Grudzien
Fairview,OR
Summary
Personable and dedicated Customer Service Representative with extensive experience in Residential Building Industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
29
29
years of professional experience
Work History
Residential Design Services and 3D Visualization
Private Business
Europe
01.2016 - Current
- Kitchen and Bath Remodeling Projects, Provided design services including millwork and 3D visualization services.
Patient Care Coordinator
Rose Urgent Care, LLC
Vancouver, WA
01.2015 - 01.2016
- Checking in patients, Verifying insurance eligibility in the portal, Collecting and entering patient demographics and data, Scheduling appointments, collecting payments, Translating for Russian patients
Customer Care Representative/ Office Manager
Hope Medical Holistic Clinic, LLC
Vancouver, WA
01.2008 - 01.2015
- Verifying insurance eligibility in the portal, Obtaining pre-approvals for specialty testing/treatments from insurance companies, Handling all clinic correspondence, Ordering clinic supplies, Scheduling patient appointments and assignments for clinic staff, Training new employees
Senior Commercial Designer
Creative Design Consultants, LLC
Costa Mesa, CA
01.2003 - 01.2008
- Managed multiple projects from design inception through installation
- Coordinated with clients, vendors, builders, contractors and architects with positive results
- Created innovative design schemes, presentation boards, space plans, bidding documents, millwork designs, construction documents, finish specifications, furniture, lighting, signage, plant specifications and accessories
- Supervised installations, attended client walk-through and follow-ups
- Conducted on-site visits to construction sites to monitor plan compliance.
- Mentored and supervised Designers and Junior Designers in all aspects of design to enable them to be successfully promoted
CAD Manager
Creative Design Consultants, LLC
Costa Mesa, CA
01.2001 - 01.2003
- Supervised a team of 7 CAD designers, trained new employees, scheduled project assignments to meet deadlines.
- Reviewed construction and millwork drawings for accuracy, completeness and conformance to established standards prior to release.
Residential Model Home Designer
Creative Design Consultants, LLC
Costa Mesa, CA
01.1995 - 01.2001
- Project Designer responsible for design and installation of numerous model home projects
- Responsible for specification and design of custom furniture, millwork, draperies, bedding, lighting, accessories, construction documents, plant specification and project installation
- Honored several times with building industry M.A.M.E
- Awards for best design in interior merchandizing
- Honored by having projects featured in American Professional Builder and Interior Design magazines
Space Planner/ Senior CAD Designer
Creative Design Consultants, LLC
Costa Mesa, CA
08.1994 - 01.1995
- Created detailed drawings illustrating spatial relationships between furniture, fixtures and equipment.
- Drafted furniture millwork and tile installation plans.
Education
BA - Interior Architectural Design
California State University
AAS - Computer Programming
Moraine Valley College
Skills
- 15 years of Residential Interior Design Experience, Space Planning, Interior Finish Specifications, Installations, Remodeling, Client Walk-throughs, Drafting of Construction Plans and Custom Millwork, Sketching, Rendering with various media
- 7 years of Customer Care Experience, Account Management, Call Center, Office Management and Secretarial Work, Staff Training, Negotiation and Conflict Resolution
- Knowledge of AutoCAD, CAD Décor PRO and Other Various Computer Programs, Knowledge of American and International Building Codes, American with Disabilities Act Regulations, Fire Ratings
- Excellent Communication Skills, Verbal and Written in 3 languages: English, Polish and Russian as well as Good Organizational Skills
- Proven track record of working well under pressure and being able to handle multiple projects simultaneously
References
References available upon request.
Timeline
Residential Design Services and 3D Visualization
Private Business
01.2016 - Current
Patient Care Coordinator
Rose Urgent Care, LLC
01.2015 - 01.2016
Customer Care Representative/ Office Manager
Hope Medical Holistic Clinic, LLC
01.2008 - 01.2015
Senior Commercial Designer
Creative Design Consultants, LLC
01.2003 - 01.2008
CAD Manager
Creative Design Consultants, LLC
01.2001 - 01.2003
Residential Model Home Designer
Creative Design Consultants, LLC
01.1995 - 01.2001
Space Planner/ Senior CAD Designer
Creative Design Consultants, LLC
08.1994 - 01.1995
BA - Interior Architectural Design
California State University
AAS - Computer Programming
Moraine Valley College
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