Renato Alcantara
Jacksonville,FL
Summary
Dynamic and results-driven professional with extensive experience at Ruby Tuesday, excelling in customer service and team leadership. Proven track record in developing training programs and optimizing operations, enhancing staff performance and retention. Skilled in conflict resolution and budget management, consistently achieving high-quality service delivery across multiple locations.
Overview
2012
2012
years of professional experience
1
1
Certification
Work History
Manager
Chili's Bar and Grill
- Assisted in coordinating team schedules and project timelines.
- Supported operational workflow by managing inventory and supplies.
- Engaged in training sessions to learn company policies and procedures.
- Collaborated with team members to enhance workplace efficiency.
- Contributed to resolving customer inquiries with a focus on service quality.
- Participated in meetings to understand departmental goals and objectives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Regional Service Manager
Ruby Tuesday
02.2001 - 06.2011
- Developed training programs to improve technician skills and service delivery standards.
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Managed budgets effectively by controlling costs without compromising on service quality or staff motivation levels.
- Managed customer escalations effectively, ensuring timely resolutions and minimizing negative impacts on client relationships.
- Fostered a positive work environment that encouraged employee engagement, leading to improved staff retention rates within the region.
- Promoted a safety-first culture within the region by enforcing compliance with health and safety regulations at all facilities under my oversight.
- Served as a liaison between headquarters and field staff, facilitating open communication channels for streamlined decision-making processes.
- Optimized resource allocation for maximum productivity, achieving consistently high-quality service across the region.
- Analyzed performance metrics regularly to identify areas for improvement, driving continuous enhancement of regional operations.
Education
High School Diploma - General
Terry Parker High School
Jacksonville, FL06.1984
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Operations management
- Cross-functional teamwork
- Customer relationship management (CRM)
- Staff development
- Shift scheduling
- Conflict resolution
- Schedule preparation
Certification
ServSafe Certified
Timeline
Regional Service Manager
Ruby Tuesday
02.2001 - 06.2011
Manager
Chili's Bar and Grill
High School Diploma - General
Terry Parker High School
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