Renato Carrillo
Rio Rancho,NM
Summary
Experienced leader with a background in kitchen management, technical support, and customer retention. Skilled in team training, conflict resolution, and technical troubleshooting. Known for improving workflow, supporting customers, and maintaining high service standards.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Kitchen Manager
Chipotle
03.2020 - 09.2025
- Led kitchen operations to maintain food safety, cleanliness, and prep standards across daily shifts.
- Coordinated prep schedules and workflow to support efficient service during peak meal periods.
- Trained crew members on portioning, sanitation, and line procedures to improve consistency.
- Managed inventory levels, product rotation, and ordering to prevent shortages and waste.
- Enforced opening, closing, and sanitation procedures to support reliable shift execution.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Technical Support Representative
Concentrix
11.2017 - 12.2018
- Resolved hardware, software, and connectivity issues using diagnostic tools and remote support protocols.
- Guided customers through account access, password resets, and application setup with clear step-by-step instructions.
- Documented customer interactions and troubleshooting steps in CRM and ticketing systems for accurate case tracking.
- Escalated complex technical issues to specialized teams while maintaining ownership and status updates.
Retention Specialist
Sprint
02.2017 - 06.2017
- Analyzed customer accounts to identify retention opportunities and recommend personalized save offers.
- Negotiated wireless plan adjustments to resolve concerns and prevent voluntary disconnects.
- Resolved billing, device, and service issues while maintaining accurate documentation in CRM systems.
- Guided customers through contract details, promotions, and upgrade options to support informed decisions.
- Managed escalated retention calls with calm, service-focused communication and policy adherence.
Customer Support Specialist
AT&T
05.2016 - 12.2016
- Resolved wireless, internet, and TV service inquiries using CRM and account management tools.
- Guided customers through plan changes, device activations, and order processing procedures.
- De-escalated complex service concerns with clear communication and solution-focused support.
- Diagnosed billing discrepancies and corrected account issues with attention to policy requirements.
Trainer
Sonic
04.2013 - 01.2016
- Trained new hires on Sonic service standards, station procedures, and customer interaction expectations.
- Coached crew members on POS operation, order accuracy, and drive-in workflow efficiency.
- Reinforced food safety, sanitation, and cleanliness practices across front counter and kitchen areas.
- Supported onboarding by demonstrating opening, closing, and shift transition routines.
Education
High School Diploma -
Rio Rancho High School
Rio Rancho, NM05.2016
Skills
- Multitasking and organization
- Customer service
- Problem-solving
- Conflict resolution
- Food safety management
- Collaboration and teamwork
- Technical troubleshooting
- Remote support
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Kitchen Manager
Chipotle
03.2020 - 09.2025
Technical Support Representative
Concentrix
11.2017 - 12.2018
Retention Specialist
Sprint
02.2017 - 06.2017
Customer Support Specialist
AT&T
05.2016 - 12.2016
Trainer
Sonic
04.2013 - 01.2016
High School Diploma -
Rio Rancho High School